Program Manager, Student Communities

$57,524 - $71,905/Yr

Stride K12 - Juneau, AK

Full-time - Entry Level

Juneau, AK

Educational Services

About the position

As the Associate Program Manager of Student Communities at Stride, Inc., you will be instrumental in fostering a vibrant community for students from grades PK-12. Your role will focus on executing adoption goals through content creation, platform maintenance, and user support, while collaborating with cross-functional teams to align with the company's long-term objectives.

Responsibilities

• Execute strategies to engage students through community platforms.
• Deploy relevant content (articles, videos, webinars, etc.) to drive engagement and adoption.
• Respond to inquiries, feedback, and concerns promptly and empathetically.
• Collaborate with the marketing team to create content and copy relevant to the student audience.
• Maintain calendar and schedule of required brand updates, product launches, and educational resources within the community.
• Leverage marketing content across all identified channels (blogs, newsletters, social media) to ensure widespread adoption of community platforms.
• Identify and nurture student advocates within the community.
• Build strong relationships with influential community members and their respective guardians.
• Maintain and report on user-generated content strategy and adoption under the direction of the Sr. Program Manager.
• Provide support to external partners, as directed.
• Maintain schedule and host virtual or in-person events (webinars, workshops, conferences) for community members.
• Coordinate logistics of each event alongside the Sr. Program Manager, ensuring a seamless experience for students.
• Continuously gather insights from the community regarding brand perception, product feedback, and pain points.
• Report insights to management on a weekly basis to sustain continuous improvement.
• Respond to and inform community engagement metrics (active users, sentiment, etc.).
• Provide required reports on community health and growth.

Requirements

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in community management.
• Excellent communication skills (written and verbal).
• Empathy, patience, and a genuine interest in education.
• Familiarity with social media platforms, community forums, and content management systems.

Benefits

• Health benefits
• Retirement contributions
• Paid time off
• Bonus eligibility