Program Manager - USFHP

$90,438 - $143,166/Yr

Pacific Medical Centers - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Ambulatory Health Care Services

About the position

The Program Manager at Pacific Medical Centers is responsible for enhancing the member experience across the care continuum by supporting operational teams and implementing innovative processes. This role focuses on promoting a transparent culture that values member feedback and engages caregivers and providers to drive change. The Program Manager ensures compliance with service targets and addresses any major issues affecting service delivery.

Responsibilities

• Support operational teams in improving member experience.
• Identify opportunities for process improvements across the care continuum.
• Facilitate innovations to grow membership both locally and system-wide.
• Promote a culture of transparency and member feedback.
• Engage caregivers and providers to influence positive change.
• Ensure compliance with service targets and resolve major issues affecting service delivery.

Requirements

• 5 years of healthcare operations experience.
• 5 years of customer service management experience.

Nice-to-haves

• 5 years of experience in consumer marketing, particularly in healthcare and direct-to-consumer services.
• 2 years of experience in the healthcare industry.

Benefits

• 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Paid parental leave
• Vacation and holiday time off
• Voluntary benefits
• Well-being resources