Program Manager, Vendor Change Management

$133,194 - $156,750/Yr

Meta - Trenton, NJ

Full-time - Mid Level

Remote - Trenton, NJ

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About the position

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., is at the forefront of building technologies that connect people, foster communities, and enhance business growth. Since its inception in 2004, Meta has revolutionized the way individuals interact through platforms like Facebook, Messenger, Instagram, and WhatsApp. As the company evolves, it is now venturing beyond traditional 2D screens into immersive experiences such as augmented and virtual reality, aiming to shape the next generation of social technology. The Program Manager for Vendor Change Management will play a crucial role in coordinating and executing various Vendor Change Management projects that support both product and operations partners. This position requires a strategic mindset to manage multiple projects ranging from small to large scale, ensuring that all initiatives align with Meta's overarching goals. The Program Manager will be responsible for overseeing project progress, identifying potential risks, and maintaining respectful relationships even in challenging situations. A key focus will be on continuous process improvement, which involves scoping tool enhancements, leveraging data analytics to refine key performance metrics, and collaborating with cross-functional teams to optimize outcomes. Effective communication is essential, as the Program Manager will need to convey prioritization and operational decisions to a broader team, driving consensus and ensuring proper implementation of those decisions. In addition to managing existing resources effectively, the Program Manager will advocate for Vendor Partners, working closely with engineering, policy, training, and other operational teams to facilitate smooth changes. The role demands the ability to navigate dynamic and evolving requirements with minimal guidance, prioritizing competing needs through sound reasoning and innovative solutions. The Program Manager will also be responsible for creating and maintaining documentation standards and procedural expectations, utilizing SQL queries for data retrieval and analysis to support data-driven decision-making processes. This position allows for telecommuting from anywhere in the U.S., providing flexibility in the work environment.

Responsibilities

• Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of product and operations partners.
• Accountable for project progress, flagging when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult or stressful situations.
• Focus on continuous process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross-functional teams to optimize outcomes.
• Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented.
• Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way.
• Manage Meta's cross-functional operational efforts and advocate for Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes.
• Manage dynamic and growing requirements with limited guidance and prioritize competing needs with sound reasoning and creative solutions.
• Seamlessly shift between strategic and tactical environments.
• Create and maintain documentation standards and procedural expectations.
• Responsible for using SQL queries to retrieve data and conduct analysis to support data-driven decision-making processes.
• Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows.

Requirements

• Employer will accept a Master's degree in Computer Science, Engineering, Technology Management, Information Systems, or a related field, and three years of work experience in job offered or in a Technology Management-related occupation.
• Experience must include three years of experience in delivering organizational changes, such as new and updated business processes, tools, SOPs, policies and internal/external resources.
• Managing cross-functional programs that include coordinating planning, development, and delivery of interrelated initiatives aimed at establishing new operational capabilities and implementing key business objectives.
• Managing operational or technical projects such as: process optimizations, external risk mitigations, and improved user protection.
• Data and metadata collection across core business processes and performing ETL (extract, transform, and load) operations via SQL to source strategic and tactical information.
• Developing and validating metrics/ KPIs.
• Building, disseminating, and maintaining analytics via data visualization tools (Tableau).
• Developing written training materials (e.g. SOPs, manuals, presentations, flowcharts) addressing different operational processes, procedures, tools, and technical topics such as activation, configuration, and troubleshooting.
• Partnering with cross-functional teams and leaders to drive quality improvement and business processes in a global environment.

Benefits

• Bonus
• Equity
• Health Insurance
• Paid Time Off
• Retirement Savings Plan
• Flexible Work Hours
• Professional Development Opportunities