Program Manager, Vendor Change Management

$133,194 - $156,750/Yr

Meta - Augusta, ME

Full-time - Mid Level

Remote - Augusta, ME

5,001-10,000 employees

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About the position

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., is seeking a Program Manager for Vendor Change Management. This role is pivotal in coordinating planning and execution for multiple Vendor Change Management projects that support our product and operations partners. The Program Manager will be accountable for project progress, ensuring that any potential delays or issues are flagged promptly while maintaining respectful relationships even in challenging situations. Continuous process improvement is a key focus, which involves scoping tool improvements, utilizing data analytics to enhance key performance metrics, and collaborating with cross-functional teams to optimize outcomes. The Program Manager will communicate prioritization and trade-off operational decisions to the broader cross-functional team, driving consensus and ensuring proper implementation of these decisions. This role requires facilitating discussions and coordination among operational stakeholders across the company to manage resources effectively. The Program Manager will also manage Meta's cross-functional operational efforts, advocating for Vendor Partners and working closely with engineering, policy, training, and other operational teams to ensure smooth rollouts of changes. In this dynamic role, the Program Manager will need to manage evolving requirements with limited guidance, prioritize competing needs with sound reasoning, and provide creative solutions. The ability to seamlessly shift between strategic and tactical environments is essential. The Program Manager will create and maintain documentation standards and procedural expectations, and will be responsible for using SQL queries to retrieve data and conduct analyses that support data-driven decision-making processes. Additionally, the Program Manager will contribute to program processes, tracking tools, and best practices in project and program management, initiating improvements as necessary to scale effectively as the organization grows. Telecommuting from anywhere in the U.S. is permitted, providing flexibility in the work environment.

Responsibilities

• Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of product and operations partners.
• Accountable for project progress, flagging when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult or stressful situations.
• Focus on continuous process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross-functional teams to optimize outcomes.
• Communicate prioritization and trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented.
• Facilitate discussion and coordination among operational stakeholders across the company to manage all existing resources in the most effective way.
• Manage Meta's cross-functional operational efforts and advocate for Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes.
• Manage dynamic and growing requirements with limited guidance and prioritize competing needs with sound reasoning and creative solutions.
• Seamlessly shift between strategic and tactical environments.
• Create and maintain documentation standards and procedural expectations.
• Responsible for using SQL queries to retrieve data and conduct analysis to support data-driven decision-making processes.
• Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows.

Requirements

• Master's degree in Computer Science, Engineering, Technology Management, Information Systems, or a related field.
• Three years of work experience in job offered or in a Technology Management-related occupation.
• Experience delivering organizational changes, such as new and updated business processes, tools, SOPs, policies, and internal/external resources.
• Experience managing cross-functional programs that include coordinating planning, development, and delivery of interrelated initiatives aimed at establishing new operational capabilities and implementing key business objectives.
• Experience managing operational or technical projects such as process optimizations, external risk mitigations, and improved user protection.
• Experience with data and metadata collection across core business processes and performing ETL (extract, transform, and load) operations via SQL to source strategic and tactical information.
• Experience developing and validating metrics/KPIs.
• Experience building, disseminating, and maintaining analytics via data visualization tools (Tableau).
• Experience developing written training materials addressing different operational processes, procedures, tools, and technical topics.

Nice-to-haves

• Experience in a global environment driving quality improvement and business processes.
• Familiarity with agile project management methodologies.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Performance bonuses
• Equity options
• Bonus opportunities.