program manager with Technical Writer experience

Siri Infosolutions - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Professional, Scientific, and Technical Services

About the position

The Program Manager with Technical Writer experience will oversee a team of technical writers working on ALC ISD applications in collaboration with various governmental teams. This role requires strong program management skills combined with extensive technical writing experience, particularly in compliance and cybersecurity documentation. The position is hybrid, requiring three days in the office, and focuses on ensuring adherence to federal standards while managing documentation processes across multiple systems.

Responsibilities

• Manage the Technical Writer team working on ALC ISD applications in collaboration with USCG, DHS, and CG teams.
• Oversee documentation for various systems including ALMIS, AMMIS, ATIP, MAXIMO, NESSS, JIRA, FSMS, and others.
• Liaise between contractors and Civilian/Military teams to ensure compliance and process alignment.
• Ensure adherence to FedRAMP and NIST cybersecurity standards for system security documentation.
• Manage multiple reporting structures including Design Review Board (DRB), Change Requests (CR), and Remedy Status.
• Conduct training, mentoring, and create onboarding documentation.
• Write Standard Operating Procedures (SOPs), and maintain division-level procedure documentation.
• Utilize tools like GitHub, Bitbucket, RoboHelp, Arbortext, Jira, and Adobe for documentation and workflow creation.
• Collaborate in Agile DevOps environments and run Scrum meetings.

Requirements

• 6+ years of professional writing experience.
• Experience with ALC ISD, USCG, and DHS applications.
• Strong technical writing skills with experience in compliance and cybersecurity documentation.
• Familiarity with tools like Maximo, Cognos, Microsoft 365, and Jira.

Nice-to-haves

• ITIL 4 certification (preferred)