Program Manager

$55,000 - $60,000/Yr

Michigan State University - East Lansing, MI

Full-time - Mid Level

East Lansing, MI

Educational Services

About the position

The Program Manager at Michigan State University will oversee the Kinship Care Resource Center (KCRC), which provides support and resources for kinship caregivers across the state. This role involves implementing the statewide Connect model, coaching kinship navigators, and ensuring culturally responsive practices. The Program Manager will also facilitate communication between referral agencies and kinship families, contribute to continuous quality improvement, and present on kinship care topics to external audiences.

Responsibilities

• Meets regularly with community partner navigators to consult on cases and support implementation of the model protocol.
• Coaches and supports kinship navigators to ensure practices are culturally responsive and timely.
• Identifies and implements activities designed to meet continued learning needs for providers and partnering supervisors.
• Executes a fidelity plan for assigned navigators and drives CQI activities for the Connect model.
• Facilitates communication and maintains relationships between referral agencies and kinship families to ensure effective service delivery.
• Responds to inquiries from prospective program participants and provides referrals and direct services, including phone support, as needed.
• Meets and communicates regularly with the partner organization Site Coordinators.
• Collaborates with Kinship team leaders on strategies to enhance implementation, discuss trends, facilitate change processes, and contribute to a culture of learning.
• Presents to external audiences about kinship care.
• Provides internship supervision.
• Other duties as assigned.

Requirements

• Experience supervising, training and coaching staff and/or interns to support skill development and continuous quality improvement practices.
• Demonstrated commitment to advancing diversity, equity, and inclusion, with experience contributing to or supporting DEI initiatives in a professional or academic setting.
• Strong interpersonal skills with a proven ability to communicate effectively, resolve team conflicts, foster collaboration, and adapt communication style to various audiences, contributing to successful project outcomes.
• Proficiency with Microsoft Office suite, especially Word, Excel, PowerPoint, Share Teams, and Outlook, videoconferencing software (i.e. ZOOM), and using database systems for client data or Customer Relations Management Systems (i.e. Salesforce).
• Central Registry Clearance documenting that there is no record of child abuse or neglect.
• Internal Criminal History Access Tool (ICHAT) check and a National and State Sex Offender Registry Check.
• Ability to travel as the position requires regular, statewide travel to support outreach and meet with partner agencies.

Nice-to-haves

• Master's degree (Preferred)
• 2 years of post-graduate experience (Preferred)

Benefits

• Health insurance
• Paid time off
• Employee assistance program
• Employee discount
• Retirement plan