Program Manager

Americorps • Milwaukee, WI

472d • $51,200 - $56,000 • Hybrid

About The Position

The Program Manager will facilitate program implementation to ensure all stakeholders have an exceptional experience. This role involves developing and maintaining effective relationships with key site contacts, managing AmeriCorps Members, and providing necessary training and support to ensure successful program implementation. The Program Manager is also responsible for compliance with program regulations and fostering community partnerships.

Requirements

• Bachelor's degree (preferred)
• 3+ years program management and/or program implementation experience, preferably in a non-profit setting.
• Demonstrated proficiency in creating partnerships and working in a collaborative environment.
• Proven interpersonal skills including the ability to build relationships, solve problems, mediate conflict, and exercise sound judgment.
• Ability to balance multiple priorities and deadlines in a fast-paced evolving environment.
• Demonstrated professional communication skills characterized by active listening and timely communication.
• Public speaking experience preferred.
• Proven commitment, results-driven, and solution-oriented perspective.
• Proven ability to adapt to change and innovate.
• Commitment to supporting all members and service recipients enrolled in programs.
• Ability to work effectively in collaboration with diverse groups of people.
• Proven success navigating situations that require high emotional intelligence.
• Proficiency with MS Office and Excel.

Nice To Haves

• Previous database experience preferred.
• Ability to utilize video conferencing effectively.

Responsibilities

• Serve as the primary organizational point of contact for a cohort of literacy and/or math tutors.
• Create an exceptional service experience for tutors, striving to retain 100% of tutors during their service year.
• Work closely with the tutor's on-site supervisor to provide supervision and proactive support to tutors.
• Mediating tutor and coach situations to maintain positive relationships while establishing productive solutions.
• Document tutor performance issues and improvement plans as necessary.
• Provide individualized support to members in developing and implementing a plan to serve the total number of hours required throughout the year.
• Regularly monitor progress towards completing required number of hours.
• Review student data and outcomes to monitor implementation and maximize student impact.
• Collaborate with the site-based Internal Coach to ensure tutors are implementing interventions and assessments with fidelity.
• Develop and maintain productive partnerships with sites, including principals, superintendents, tutors, and teaching staff.
• Conduct in-person site visits at least quarterly depending on caseload and supervisor direction.
• Ensure compliance with program, organization, and AmeriCorps rules and regulations.
• Monitor completion of member requirements and provide support as necessary.
• Collaborate with program team and leadership to develop and conduct regular training sessions.
• Build the Reading Corps and Math Corps brands in the assigned geographic territory.
• Implement a comprehensive member recruitment strategy to successfully recruit quality, diverse AmeriCorps members.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree