Program Manager

$93,789 - $117,248/Yr

Inteliquent - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

Wholesale Trade Agents and Brokers

About the position

The Program Manager at Inteliquent Inc. is responsible for driving the implementation and delivery of new products and services, managing large customer implementation projects, and ensuring effective communication between internal and external stakeholders. This role requires a blend of technical and managerial skills to oversee project progress, address challenges, and maintain strong customer relationships.

Responsibilities

• Establish objectives, develop requirements and plan schedules for strategic initiatives
• Oversee the implementation and turn up of new products/services
• Manage all aspects of the development and implementation of assigned products and projects
• Work with various stakeholders and task owners to ensure projects are progressing
• Manage and track large customer projects
• Understand customer reporting and development requirements and work with internal teams to meet customer demands
• Address any concerns and challenges in a timely manner that may affect delivery of new service(s) and project(s)
• Monitor and report on progress of various projects, providing project status to Operations and Executive teams
• Support Sales and Product organizations for existing and new products/services
• Collaborate on project plans, drive on-time delivery, identify and communicate risks and risk mitigation strategies, and facilitate appropriate solutions
• Develop strong customer relationships and interface with customers on all aspects of their services
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators
• Prepare and present program status to stakeholders, leadership, and external customers

Requirements

• Bachelor's degree required
• PMP is preferred
• 5-7 years of experience within telecommunications field preferred
• 5-7 years of experience managing projects
• Proven track record in meeting project deadlines
• Ability to prioritize and balance multiple projects and tasks
• Highly proficient in Power Point presentations, Excel Spreadsheets, and overall MS software applications
• Strong written, verbal, and customer account management skills
• Ability to understand and communicate both technical and business information
• Exhibits a high level of initiative and resourcefulness
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Ability to work under limited supervision
• Operates well with sound judgement and decision-making in ambiguity or imperfect information
• Work effectively as a team player without supervision once trained
• Effective leader
• Operates with a considerable degree of credibility and business sense
• Develops and maintains a cooperative relationship with peers and other internal department members

Benefits

• Comprehensive medical, dental, and vision plans
• Access to telehealth services
• Free virtual counseling resources through Employee Assistance Program
• Roth and Pre-tax 401(k) options with employer match
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work options
• Paid time off to support a volunteer program