Program Manager

$67,600 - $67,600/Yr

The Salvation Army - Denver, CO

Full-time - Mid Level

Denver, CO

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Program Manager at The Salvation Army Intermountain Division is responsible for overseeing program staff and non-congregate facilities that provide shelter for individuals experiencing homelessness in the Denver Metro Area. This role involves leadership, supervision, and the development of shelter programming that adheres to best practices in trauma-informed care. The Program Manager will work closely with the Non-Congregate Shelter Director to ensure effective operations and support for both staff and clients.

Responsibilities

• Manage and lead staff to create a positive environment for staff and guests.
• Hire, train, cross-train, and develop program staff for non-congregate shelters.
• Manage HR-related issues including hiring, staff discipline, and conflict resolution.
• Train staff in trauma-informed care and crisis intervention strategies.
• Ensure staff complete all required onboarding trainings.
• Coordinate work assignments and ensure regular staff meetings.
• Oversee staff schedules and ensure appropriate staffing levels.
• Maintain safe and supportive community environments for guests.
• Provide support in improving assessments, policies, and procedures.
• Ensure compliance with staff expectations and community policies.
• Maximize shelter occupancy through effective scheduling.
• Develop, maintain, and enforce policies and procedures.
• Mediate and resolve client complaints.
• Identify and address health and safety hazards.
• Conduct facility tours for potential donors and volunteers.
• Ensure tracking and fair distribution of supplies and donations.
• Provide program output, outcome, and budget reporting.
• Ensure collaboration with shelter and supportive services teams.
• Initiate and coordinate networking relationships with community agencies.

Requirements

• High School Diploma/GED required; Bachelor's degree preferred.
• At least 2 years of experience working with vulnerable populations.
• Customer service experience with effective communication skills.
• Experience supervising staff and working with homeless and culturally diverse populations.
• Current certification in first aid/CPR or ability to obtain within six months of hire.
• Crisis intervention and non-violent mediation skills.
• Experience with trauma-informed care and crisis management techniques preferred.
• Must be at least 21 years of age and possess a valid in-state Driver's License.

Nice-to-haves

• Experience with trauma-informed care and crisis management techniques.

Benefits

• 403(b) retirement plan
• Dental insurance
• Disability insurance
• Vision insurance
• Health insurance
• Life insurance
• Sick leave benefit of 12 days per year
• 20 vacation days per year
• One floating day off
• Pension Plan after one year of service