Program Manager

$90,000 - $100,000/Yr

JLL - Royal Oak, MI

Full-time - Mid Level

Royal Oak, MI

Real Estate

About the position

The Program Manager position at Jones Lang LaSalle Americas, Inc. focuses on optimizing workload distribution, ensuring adequate staffing coverage, and providing support for the Maximo system within the facility department. The role involves analyzing work schedules, implementing strategies for operational efficiency, and enhancing equipment reliability through effective downtime reporting and performance analysis.

Responsibilities

• Develop and implement strategies to optimize the distribution of workload across the facility team.
• Analyze work schedules, prioritize tasks, and allocate resources efficiently to ensure balanced workloads.
• Collaborate with the facility team to ensure workload leveling goals are met while maintaining operational efficiency.
• Establish staffing plans to ensure adequate coverage for planned and unplanned absences.
• Coordinate with HR and other relevant stakeholders to identify staffing needs and successfully fill any staffing gaps.
• Maintain a comprehensive schedule of coverage to ensure smooth facility operations and minimize disruptions.
• Serve as the primary point of contact for Maximo system support within the facility department.
• Provide training and guidance to facility staff on Maximo functionalities and best practices for data entry and reporting.
• Monitor Maximo system performance, troubleshoot issues, and liaise with IT or external support as necessary.
• Implement and maintain a robust equipment downtime reporting system for accurate tracking and analysis.
• Collaborate with maintenance staff and equipment operators to capture downtime details and identify root causes.
• Generate reports on equipment downtime metrics, analyze trends, and propose measures to improve equipment reliability and reduce downtime.
• Regularly assess the efficiency and effectiveness of workload leveling, long-term coverage, Maximo support, and downtime reporting processes.
• Use data-driven insights to identify areas of improvement, enhance operational performance, and implement best practices.
• Monitor key performance indicators, establish benchmarks, and develop action plans to address any deficiencies.

Requirements

• Mid-level experience in program management or related field.
• Proficiency in Maximo or similar facility management software.
• Strong analytical skills to assess workload distribution and performance metrics.
• Excellent communication and collaboration skills to work with diverse teams.
• Ability to develop staffing plans and manage coverage effectively.

Nice-to-haves

• Experience in facilities management or operations management.
• Familiarity with equipment downtime reporting and analysis.
• Knowledge of best practices in workload leveling and resource allocation.

Benefits

• Competitive salary range of $90,000 - $100,000 per year.
• Full-time employment with potential for career growth.