Program Manager

$55,000 - $70,000/Yr

Charitable Allies - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Program Manager at Charitable Allies is responsible for managing relationships with nonprofit founders enrolled in the fiscal sponsorship program. This role involves daily communication with clients, ensuring compliance with program standards, and handling basic bookkeeping tasks. The position offers opportunities for professional growth within a supportive nonprofit environment.

Responsibilities

• Communicating with clients, funders, and potential clients in a friendly and timely manner
• Managing ongoing relationships with clients, including answering questions via phone, Zoom, and email
• Maintaining a high level of compliance of the fiscal sponsorship program by learning and implementing the program's standards
• Reviewing transactions submitted by clients for compliance with the program's standards
• Reviewing and assessing applications to the fiscal sponsorship program and communicating with applicants about the status of their application
• Communicating program progress, challenges, and ideas for improvement to the supervisor
• Managing relationships with key vendors with professionalism and proactivity
• Providing insight to the team about improving the program continually based on interactions with clients
• Conducting introductory calls over Zoom with potential new clients
• Reviewing grant applications for compliance with the program
• Submitting basic program information to grant providers and major donors as needed
• Performing other tasks as needed

Requirements

• 1-3 years of experience in customer service, fundraising, or a related field
• Excellent relationship-building skills
• Strong attention to detail
• Proficient in basic business technology (Gmail, Microsoft Word, Excel, etc.)
• Ability to learn how to use software like Salesforce, Quickbooks, and CRM platforms
• Strong organizational and time management skills
• Ability to manage multiple relationships and projects at once
• Great communication skills, both verbally and in writing
• Desire to help nonprofit organizations reach their missions
• Desire to learn and grow in career
• Positive and 'can do' attitude

Nice-to-haves

• BA/BS Degree preferred, or 2-4 years of relevant work experience

Benefits

• 403(b) Retirement Savings Plan with a 5% employer match
• Dental insurance
• Loan forgiveness
• Paid time off
• Vision insurance