Program Manager

$70,000 - $80,000/Yr

JLL - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Real Estate

About the position

The Program Manager will play a crucial role in supporting the day-to-day operational functions of the COE team at JLL. This position focuses on enhancing business processes, driving efficiency, and fostering a culture of continuous improvement. The Program Manager will collaborate with cross-functional teams, leverage business intelligence tools, and ensure compliance with regulations while identifying opportunities for technology integration to improve operational efficiency.

Responsibilities

• Support day-to-day business operational functions including onboarding and people experience.
• Review and measure business metrics to drive process improvements and efficiency gains.
• Support the delivery of strategic business initiatives and foster a culture of continuous improvement.
• Facilitate cross-functional collaboration to ensure program/project deliverables are met.
• Identify process inefficiencies and collaborate with the Risk & Compliance Lead to enhance productivity.
• Provide proactive support to stakeholders in achieving account goals.
• Establish and maintain comprehensive knowledge repositories and resources.
• Collaborate with stakeholders to collect content, insights, and success stories.
• Monitor and manage the Compliance mailbox.
• Support the onboarding process and ensure compliance policies are understood by new team members.
• Coordinate access to client locations and networks with stakeholders.
• Utilize business intelligence tools for data-informed decision-making and improvement opportunities.
• Review operational performance and identify areas for improvement with the Risk & Compliance Lead.
• Support incident reporting policies and review Health, Safety, Security, Environmental (HSSE) programs.

Requirements

• Bachelor's degree preferred.
• Up to 2 years of relevant experience in program management or related fields.
• Strong computer skills with extensive knowledge of Microsoft products (Excel, Word, PowerPoint, OneNote, SharePoint).
• Strong time management skills and ability to operate under demanding deadlines.
• Ability to collaborate across many levels of the organization.
• High level of attention to detail and accuracy.
• Strong organization, analytical, and coordination skills.

Benefits

• Full-time position with a salary range of $70,000 - $80,000 per year.