Program Manager

Catholic Charities USA - Waukegan, IL

Full-time - Mid Level

Waukegan, IL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Program Manager will lead and manage the implementation and continuous improvement of a critical program serving single parents in Lake County, with potential expansion across the region. This role involves overseeing staff, ensuring compliance with funding contracts, and maintaining program quality and outcomes.

Responsibilities

• Leads and manages the implementation and continuous improvement of a critical program serving single parents.
• Responsible for hiring, coaching, supervising, training, developing, and evaluating staff.
• Ensures up-to-date and accurate client files and databases as required by CCAC and external entities.
• Coordinates quality improvement activities, including analyzing and sharing data and outcomes.
• Attends all required meetings and delivers services in accordance with funding contracts.
• Ensures all programmatic reports are on time and accurate.
• Communicates regularly with supervisor regarding program status and significant issues.
• Exercises sound judgment in situations that may pose risks to the agency.
• Proactively addresses conflicts with clients and staff to uphold organizational integrity.
• Ensures program capacity is maintained and program outcomes/goals are achieved.
• Fosters meaningful outreach with internal and external stakeholders.
• Partners with program leadership and the Finance team to ensure fiscal integrity and oversee program budget planning.
• Maintains a flexible schedule to adapt to programmatic needs.
• May provide direct client services as needed.
• Completes other duties as assigned.

Requirements

• Preferred: Master's Degree in Social Work
• Minimum: Bachelor's Degree
• Preferred: 4-6 years of relevant experience
• Minimum: 1-2 years of relevant experience
• Minimum: Ability to engage and work with clients in the local community
• Adept in technology and data entry
• Ability to monitor and measure progress against goals

Nice-to-haves

• Previous supervisory experience