Program Manager

Sisu Youth Org • Oklahoma City, OK

472d • $42,500 - $52,500

About The Position

The Program Manager at Sisu Youth Org is responsible for overseeing housing programs aimed at supporting unhoused transition-age youth in Oklahoma City. This role involves managing staff, coordinating operations, and ensuring the delivery of safe and effective services. The Program Manager will lead a team, develop program policies, and represent Sisu in the community, all while fostering an inclusive and supportive environment for both staff and clients.

Requirements

• Five or more years of experience in a related line of work, including homeless services, program management, youth programming, or property management.
• Proven leadership skills and experience managing staff, logistics, budgets, and relationships.
• Passion for disadvantaged youth with a history of trauma.
• Experience with youth, LGBTQ+, homeless populations, mental health, social services, or substance use recovery preferred.
• Must be highly organized and able to work independently.
• Strong written and verbal communication skills.
• Confident in the use of Google workspace, Microsoft Office, and other computer applications.
• Ability to solve problems independently and assist in conflict resolution.
• Knowledge of resources and willingness to research and learn new programs and initiatives.
• Must take initiative and be self-driven.
• Experience with HMIS and/or data reporting software.

Nice To Haves

• Flexibility and willingness to adapt in an ever-growing and changing environment.
• Commitment to answer phones, texts, and emails daily and respond in a timely manner.

Responsibilities

• Hire, train, schedule, lead, discipline, and coach frontline staff, housing case managers, and housing PRSS.
• Coordinate day-to-day operations of Sisu's housing programs, including managing landlord relationships and apartment leases.
• Ensure Sisu programs provide safe, clean, respectful, and professional environments for clients, staff, and volunteers.
• Lead the development and implementation of processes that create equity and consistency in Sisu programming.
• Oversee the implementation and continual updating of program policies and procedures.
• Represent Sisu to the community with professionalism and commitment to enhancing the organization's community profile.
• Attend all assigned community meetings on behalf of Sisu.
• Oversee professional development programs to evaluate the skill, experience, and professional development needs of staff.
• Work with staff to develop objective performance measurements across all sites.
• Instill a sense of accountability among team members by modeling tight oversight of individual and organizational performance standards.
• Coordinate with outside service providers, community partners, and groups as needed.
• Collaborate with fundraising staff to ensure grants and other materials align with program goals and outcomes.
• Collaborate with the Sisu leadership team on organizational direction and growth, program development, and continuous quality improvements.
• Research and implement evidence-based programming to further the growth and development of services for Sisu clients.
• Oversee the collection and analysis of program data for monitoring quality and effectiveness across all Sisu services.
• Provide program evaluation, outcomes, statistics, and reports to the Executive Director.
• Participate in on-call rotations with leadership staff.

Benefits

• AD&D insurance
• Dental insurance
• Employee assistance program
• Paid time off
• Medical: Blue Cross Blue Shield Advantage 70% employer-paid (3 plan options)
• Vision: VSP 100% employer-paid at individual tier
• Life and AD&D: Agility with The Standard Employer paid at $25,000
• Annual Paid Time Off: Vacation - 240 accrued hours
• Health & Wellness - 72 accrued hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed