Program Manager

$93,789 - $117,248/Yr

Sinch - Chicago, IL

Full-time - Mid Level

Remote - Chicago, IL

About the position

The Program Manager will be responsible for driving the implementation and delivery of new products and services, managing large customer implementation projects, and interfacing with both technical and non-technical personnel. This role requires leadership in project management and the ability to establish objectives, develop requirements, and plan schedules for strategic initiatives.

Responsibilities

• Establish objectives, develop requirements and plan schedules for strategic initiatives
• Oversee the implementation and turn up of new products/services
• Manage all aspects of the development and implementation of assigned products and projects
• Work with various stakeholders and task owners to ensure projects are progressing
• Manage and track large customer projects
• Understand customer reporting and development requirements and work with internal teams to meet customer demands
• Address any concerns and challenges in a timely manner that may affect delivery of new service(s) and project(s)
• Monitor and report on progress of various projects, providing project status to Operations and Executive teams
• Provide support to Sales and Product organizations for existing and new products/services
• Collaborate on project plans, drive on-time delivery, identify and communicate risks and risk mitigation strategies, and facilitate appropriate solutions
• Develop strong customer relationships and interface with customers on all aspects of their services
• Track customer-specific program metrics and analyze delivery performance and key business performance indicators
• Prepare and present program status to stakeholders, leadership, and external customers

Requirements

• Bachelor's degree required
• PMP is preferred
• 5-7 years of experience within telecommunications field preferred
• 5-7 years of experience managing projects
• Proven track record in meeting project deadlines
• Ability to prioritize and balance multiple projects and tasks
• Highly proficient in Power Point presentations, Excel Spreadsheets, and overall MS software applications
• Strong written, verbal, and customer account management skills
• Ability to understand and communicate both technical and business information
• Exhibits a high level of initiative and resourcefulness
• Excellent organizational skills with frequent multi-tasking abilities
• Excellent written and verbal communication skills
• Proven documentation skills with consistent accuracy of details
• Self-starter with a high energy level
• Ability to work under limited supervision
• Operates well with sound judgement and decision-making in ambiguity or imperfect information
• Work effectively as a team player without supervision once trained
• Effective leader
• Operate with a considerable degree of credibility and business sense
• Develops and maintains a cooperative relationship with peers and other internal department members

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid parental leave
• Paid time off