Program Manager

Community Options

Full-time - Mid Level

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Program Manager at Community Options, Inc. is responsible for leading a team that provides person-centered care to individuals with intellectual and developmental disabilities. This role involves managing day-to-day operations, supporting staff, and ensuring that the unique needs of individuals are met through effective program management and communication with families and guardians.

Responsibilities

• Lead and train teams to support programmatic initiatives and daily routines.
• Manage staff schedules and ensure adequate staffing for shifts.
• Provide training on daily routines including cleaning, cooking, feeding, medication administration, and personal hygiene.
• Manage team performance through effective communication, training, and employee recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with families and guardians of individuals supported as needed.
• Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team.
• Ensure individuals are supported per their ISP/PCP including medication management and behavior management.
• Complete program documentation and billable records accurately and timely.
• Assist with monitoring the finances of individuals ensuring purchases are approved and documented.
• Monitor health and medical needs of individuals and report concerns immediately.
• Manage relationships with families and guardians of individuals in care.
• Ensure work locations and vehicles are clean and stocked with necessary supplies.
• May be required to fill shifts when staffing issues arise.

Requirements

• Bachelor's degree required.
• Valid driver's license with a satisfactory driving record.
• Experience supporting individuals with intellectual or developmental disabilities.
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with disabilities.
• Team-oriented with demonstrated leadership experience.
• Experience with problem-solving against multiple priorities.
• Ability to establish supportive relationships with individuals receiving support.
• Ability to exercise good judgment and remain calm in crisis situations.
• Excellent verbal and written communication skills.
• Excellent time management skills.

Benefits

• 403(b)
• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid holidays
• Paid time off