Program Manager

$42,500 - $52,500/Yr

Sisu Youth Org - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

About the position

The Program Manager at Sisu Youth Org is responsible for overseeing the organization's housing programs, ensuring that they provide safe and supportive environments for transition-age youth experiencing homelessness. This role involves managing staff, coordinating operations, and representing Sisu within the community. The Program Manager plays a crucial role in developing and implementing processes that promote equity and consistency in programming, while also focusing on the professional development of staff and the overall effectiveness of services offered to clients.

Responsibilities

• Hire, train, schedule, lead, discipline, and coach frontline staff, housing case managers, and housing PRSS.
• Coordinate day-to-day operations of Sisu's housing programs, including managing landlord relationships, apartment leases, inspections, maintenance needs, and grocery deliveries.
• Ensure Sisu programs provide safe, clean, respectful, and professional environments for clients, staff, and volunteers.
• Lead the development and implementation of processes that create equity and consistency in Sisu programming.
• Oversee the implementation and continual updating of program policies and procedures.
• Represent Sisu to the community with professionalism and commitment to enhancing the organization's community profile.
• Attend all assigned community meetings on behalf of Sisu.
• Oversee professional development programs to evaluate the skill, experience, and professional development needs of staff.
• Work with staff to develop objective performance measurements across all sites.
• Instill a sense of accountability among team members by modeling oversight of individual and organizational performance standards.
• Coordinate with outside service providers, community partners, and groups as needed.
• Collaborate with fundraising staff to ensure grants and other materials align with program goals and outcomes.
• Collaborate with the Sisu leadership team on organizational direction and growth, program development, and continuous quality improvements.
• Research and implement evidence-based programming to further the growth and development of services for Sisu clients.
• Oversee the collection and analysis of program data for monitoring quality and effectiveness across all Sisu services.
• Provide program evaluation, outcomes, statistics, and reports to the Executive Director.
• Participate in on-call rotations with leadership staff.

Requirements

• Five or more years of experience in a related line of work, including homeless services, program management, youth programming, property management, or similar.
• Proven leadership skills and experience managing staff, logistics, budgets, and relationships.
• Passion for disadvantaged youth with a history of trauma.
• Experience with youth, LGBTQ+, homeless populations, mental health, social services, or substance use recovery preferred.
• Must be highly organized and able to work independently.
• Strong written and verbal communication skills.
• Confident in the use of Google workspace, Microsoft Office, and other computer applications.
• Ability to solve problems independently and assist in conflict resolution.
• Knowledge of resources and willingness to research and learn new programs and initiatives.
• Must take initiative and be self-driven.
• Experience with HMIS and/or data reporting software.

Nice-to-haves

• Experience in conflict management
• Knowledge of budgeting and financial management

Benefits

• AD&D insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Medical insurance (Blue Cross Blue Shield)
• Vision insurance (VSP)
• Life and AD&D insurance (The Standard)
• Annual Paid Time Off (Vacation and Health & Wellness)