Program Operations Analyst - Clearance Required

LMI - Fort Belvoir, VA

Full-time - Mid Level

Fort Belvoir, VA

Professional, Scientific, and Technical Services

About the position

The Operations Analyst position at the US Army O5 level Product Lead office involves providing essential operations and administrative support to a military, federal, and contractor team. The successful candidate will be responsible for managing daily operations, coordinating with staff on weekly priorities, and participating in status meetings to disseminate information and track action items. This role requires a proactive individual who can effectively engage with leadership and staff, ensuring that tasks assigned in the Enterprise Task Management Software (ETMS2) are completed efficiently. In this fast-paced environment, the Operations Analyst will assist in organizing and formatting various documents, including briefings, reports, and standard operating procedures (SOPs). The role also includes creating and editing PowerPoint presentations for Defense Business Systems meetings and other organizational activities. The analyst will facilitate onboarding and out-processing actions for the workforce and act as a liaison between the Product Lead and stakeholders, ensuring effective communication across organizations. Additionally, the Operations Analyst will be responsible for developing analyses, monthly activity reports, and meeting summaries to communicate technical information effectively. The position requires identifying and tracking project risks, preparing formal stakeholder communications, and executing business process analysis to implement process improvements related to automation. The ability to manage multiple priorities independently and collaboratively is crucial for achieving the goals of the Product Lead office.

Responsibilities

• Manage daily operations for an O5 Product Lead office.
• Coordinate with the staff for weekly top priorities, accomplishments, and leadership action items.
• Participate in status meetings for the dissemination of information, suspense tracking, or other action items.
• Engage with leadership, primary staff and action officers for tasks assigned in the Enterprise Task Management Software (ETMS2).
• Provide event coordination and protocol support for official functions (Charter Ceremonies, Promotions, and Retirements) or organizational activities.
• Participate in calendar reviews and synchronize activities within the Product office portfolio.
• Assist in organizing, formatting, typing, proofreading, and editing briefings, reports, manuals, and standard operating procedures (SOPs).
• Create, organize, and edit PowerPoint briefings related to the portfolio of Defense Business Systems meetings, status, Annual Performance Reviews (APR), Program Status Reviews (PMR), etc.
• Communicate across organizations to facilitate senior level meetings.
• Facilitate on-boarding and out-processing actions for Civilian, Military, and Contractor workforce.
• Coordinate, staff, and track formal interface agreements/documents to include obtaining intermediate reviews and approval signatures.
• Act as liaison between the Product Lead and stakeholders.
• Provide graphic support for corporate reports, briefings, deliverables, and various projects.
• Develop courses of action analyses, monthly activity reports, meeting summaries/minutes, and other products designed to effectively communicate technical information supporting the program.
• Identify and track project risks and mitigation strategies.
• Prepare formal stakeholder communication and briefing material.
• Execute business process analysis and re-engineering to identify and implement process improvements related to automation.
• Produce regular summary reports of project accomplishments.
• Manage multiple priorities independently and/or in a team environment to achieve goals.

Requirements

• Bachelor's degree
• Must possess and maintain a Secret Security Clearance
• 5+ years' business operations management experience (e.g. experience focused around: program/project management, stakeholder management, risk management, and task management).
• Excellent communication skills, both verbal and written
• Excellent organizational skills
• Ability to establish and maintain working relationships with internal and external stakeholders
• Ability to work independently and take a proactive role
• Experience and proficiency with MS Office Online Suite, Teams, and SharePoint.

Nice-to-haves

• Project Management Professional (PMP) or equivalent certification
• Agile Certifications
• Experience identifying and managing project risks.
• Familiarity with logistics business processes, and the Army's Logistics Defense Business Systems
• Experience working for/within Army and/or DoD organizations either as military personnel, government civilian, or as a contractor supporting the Army.
• Experience with ServiceNow
• Experience with Jira / Confluence.