Program Operations Director

$140,000 - $170,000/Yr

Bgis - Nashville, TN

Full-time - Senior

Nashville, TN

Real Estate

About the position

The Program Operations Director at BGIS is responsible for overseeing account management and ensuring service delivery obligations are met while driving growth and client satisfaction. This remote position requires travel to client locations for various engagements. The role involves strategic planning, people leadership, and maintaining effective client relationships, with a focus on achieving budget targets and operational excellence.

Responsibilities

• Account management and meeting service delivery obligations.
• Driving growth and development of the account while ensuring client satisfaction.
• Leading talent searches, selection, hiring, onboarding, and training of team members.
• Managing team member engagement, development, and performance management.
• Developing and maintaining effective relationships with senior management level clients.
• Engaging clients in discussions to anticipate needs and recommend additional services.
• Building and maintaining an active pipeline of growth and expansion opportunities for assigned client accounts.
• Contributing to the development and execution of strategic multi-year account expansion plans.
• Achieving client satisfaction objectives for the assigned region.
• Leading quarterly business reviews with key clients and contributing to contract renewal activities.
• Directing strategic program management and overall program delivery for assigned client programs.
• Implementing continuous improvement projects to achieve efficiency gains and cost savings.
• Ensuring compliance with health, safety, and environmental requirements.
• Creating and maintaining documents for regulatory compliance.

Requirements

• Bachelor's Degree in Business Administration or related field or equivalent work experience.
• Minimum of ten years facility management work experience or related work experience.
• Highly skilled at account management, facility operations, and client relationship management.
• Advanced skills in managing service delivery and business development.
• Skilled at achieving budget targets.
• Exceptionally developed communication, influence, persuasion, and negotiation skills.
• High degree of client service orientation and sense of urgency.
• Successful people leader including engagement and development.
• Expert level knowledge of health and safety requirements.
• Continuous improvement and quality approach with a desire to incorporate best practices.

Nice-to-haves

• Building Electrical, Mechanical, HVAC or other technical trade experience is very desirable.
• Licenses and/or Professional Accreditation such as Certified Facility Manager, Certified Property Manager, or Project Management Professional (PMP) would be preferred.

Benefits

• Medical, dental, and vision coverage.
• Prescription coverage.
• Health savings account and flexible spending account.
• 401(k) with a company match.
• Paid Time Off and paid company holidays.
• Short term and long-term disability insurance.
• Life insurance and employee assistance program.
• Tuition reimbursement and paid parental leave.
• Gym membership discount and team member referral bonus.