Program Operations Director

$140,000 - $170,000/Yr

Bgis - Harrisburg, PA

Full-time - Senior

Harrisburg, PA

Real Estate

About the position

The Program Operations Director at BGIS is responsible for overseeing account management and ensuring service delivery obligations are met while driving growth and client satisfaction. This remote position requires travel to client locations for various engagements. The role involves strategic planning, people leadership, and maintaining effective client relationships to achieve business objectives and profitability.

Responsibilities

• Account management and meeting service delivery obligations.
• Driving growth and development of the account while ensuring annual budget achievement.
• Contributing to strategic and account management plans and objectives.
• Leading talent searches, selection, hiring, onboarding, training, and performance management.
• Managing team member engagement and recognition initiatives.
• Developing and maintaining effective relationships with senior management level clients.
• Engaging clients to anticipate needs and recommend additional services.
• Building and maintaining a pipeline of growth opportunities for assigned client accounts.
• Leading quarterly business reviews with key clients and contributing to contract renewal activities.
• Directing strategic program management and overall program delivery for assigned client programs.
• Ensuring compliance with health, safety, and environmental regulations.
• Creating and maintaining documents for regulatory compliance.

Requirements

• Bachelor's Degree in Business Administration or related field or equivalent work experience.
• Minimum of ten years facility management work experience or related work experience.
• Highly skilled at account management and client relationship management.
• Advanced skills in managing service delivery and business development.
• Exceptional communication, influence, persuasion, and negotiation skills.
• Strong client service orientation and sense of urgency.
• Successful people leader with a focus on engagement and development.
• Expert knowledge of health and safety requirements.

Nice-to-haves

• Building Electrical, Mechanical, HVAC or other technical trade experience.
• Licenses or Professional Accreditation such as Certified Facility Manager or Project Management Professional (PMP).

Benefits

• Medical, dental, and vision coverage.
• Prescription coverage.
• Health savings account and flexible spending account.
• 401(k) with a company match.
• Paid Time Off and paid company holidays.
• Short-term and long-term disability insurance.
• Life insurance and employee assistance program.
• Tuition reimbursement and paid parental leave.
• Gym membership discount and team member referral bonus.