Program Operations Director

$140,000 - $170,000/Yr

Bgis Global Integrated Solutions Us - Frankfort, KY

Full-time - Senior

Frankfort, KY

Professional, Scientific, and Technical Services

About the position

The Program Operations Director at BGIS is responsible for overseeing account management, ensuring service delivery obligations are met, and driving growth and development within assigned client accounts. This role involves strategic planning, people leadership, and maintaining client relationships to achieve high levels of client satisfaction and operational efficiency. The position is remote but may require travel to client locations for various engagements.

Responsibilities

• Accountable for account management and meeting service delivery obligations.
• Drive growth and development of the account while ensuring achievement of annual budget and client satisfaction.
• Provide direction to team members, communicating objectives and expectations.
• Lead talent searches, selection, hiring, onboarding, training, and performance management.
• Develop and maintain effective relationships with senior management level of clients.
• Engage clients in discussions to anticipate needs and recommend additional services.
• Build and maintain an active pipeline of growth and expansion opportunities for assigned client accounts.
• Lead quarterly business reviews with key clients and contribute to contract renewal activities.
• Direct strategic program management and overall program delivery for assigned client programs.
• Ensure compliance with all legislated, corporate, and industry-related requirements.

Requirements

• Bachelor's Degree in Business Administration or related field or equivalent work experience.
• Minimum of ten years facility management work experience or related work experience.
• Highly skilled at account management, facility operations, and client relationship management.
• Advanced skills in managing service delivery and business development.
• Exceptionally developed communication, influence, persuasion, and negotiation skills.
• Expert level knowledge of health and safety requirements.

Nice-to-haves

• Building Electrical, Mechanical, HVAC or other technical trade experience is very desirable.
• Licenses and/or Professional Accreditation such as Certified Facility Manager or Project Management Professional (PMP).

Benefits

• Medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account.
• 401(k) with a company match.
• Paid Time Off and paid company holidays.
• Short term and long-term disability insurance.
• Life insurance and employee assistance program.
• Tuition reimbursement and paid parental leave.
• Gym membership discount and team member referral bonus.