Program Operations Director

Bgis Global Integrated Solutions Us - Trenton, NJ

Full-time - Mid Level

Trenton, NJ

Professional, Scientific, and Technical Services

About the position

The Program Operations Director at BGIS is responsible for overseeing account management and ensuring service delivery obligations are met while driving growth and client satisfaction. This role involves strategic planning, people leadership, and maintaining effective client relationships, all while exemplifying BGIS values. The position is remote but may require travel to client locations for various engagements.

Responsibilities

• Provide direction to team members and communicate objectives to meet business goals.
• Lead talent searches, selection, hiring, onboarding, training, and performance management.
• Manage team member recognition and implement action plans to improve satisfaction scores.
• Direct daily activities and oversee team productivity.
• Develop and maintain effective relationships with senior management of clients.
• Engage clients in discussions to anticipate needs and recommend additional services.
• Build and maintain a pipeline of growth opportunities for assigned client accounts.
• Contribute to the development and execution of strategic account expansion plans.
• Achieve client satisfaction objectives and create action plans based on survey results.
• Lead quarterly business reviews with key clients and contribute to contract renewal activities.
• Monitor account governance and adhere to contract-specific agreements.
• Direct strategic program management and overall program delivery for assigned client programs.
• Drive recommendations for continuous improvement projects to achieve efficiency gains.
• Support operations and maintenance activities for the portfolio of facilities.
• Oversee the completion and submission of program and capital plans.
• Develop and manage the execution of budgets including forecasting and variance analysis.
• Communicate with clients and stakeholders to identify project opportunities and priorities.

Requirements

• Proven experience in account management and service delivery in a facilities management context.
• Strong leadership skills with experience in team management and development.
• Excellent communication and interpersonal skills to build client relationships.
• Ability to develop and execute strategic plans and objectives.
• Experience in budget management and financial forecasting.
• Knowledge of health, safety, and environmental compliance standards.

Nice-to-haves

• Experience in project management within the real estate or facilities management sector.
• Familiarity with energy and sustainability services.
• Strong analytical skills for data-driven decision making.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements