Program Specialist I

Prairie View A&M University - Prairie View, TX

Full-time - Entry Level

Prairie View, TX

Educational Services

About the position

The primary responsibility of this position is to assist students, faculty, staff, and community members in the testing process professionally and confidentially. This includes test administration, scoring, and reporting of test results. Additional duties include, but are not limited to, managing the Testing Services office and serving as a secondary liaison for the office to the campus community. This position may pay more than the salary listed above depending on the qualifications and experience of the selected candidate.

Responsibilities

• Act as a Site Manager in the administration of all exams offered by the Testing Services office; duties included but are not limited to establishing, maintaining, and monitoring the testing schedule.
• Assist in the administration of computer-based and paper-based exams by monitoring the operations and condition of the testing lab.
• Prepare and clean the testing lab, monitor the test room to ensure that computers are working appropriately and students are following test guidelines.
• Recommend needed repairs and maintenance to Program Coordinator, ensuring test integrity by monitoring the use of permitted and prohibited materials in the test room.
• Check-in testers by the verification of student information and test registration, distribute test instructions, time examinations, maintain a secure and safe testing environment.
• Verify answer sheets and forms are complete, collect scrap paper, report and document all test irregularities and violations.
• Manage test proctors and test monitors; manage the processing of registration forms and payments for testing.
• Communicate with students, parents, PVAMU faculty and staff to answer questions, disseminate and explain information; respect and uphold client confidentiality.
• Serve as a test administrator for on-campus testing proctoring at the main campus ensuring that all testing is administered professionally.
• Administer exams at both the Northwest and Nursing campuses when necessary; maintain office records according to university and test vendor record retention policies.
• Act as the in-office contact for virtual testers by helping to navigate virtual testing systems.
• Assist with registration issues, retrieve and log exam status and scheduling reports, manage voucher system for students testing.
• Review testing incidents to ensure academic integrity; update documents and information on website related to the virtual testing.
• Provide reports about the progress of student completion with virtual proctoring companies.
• Act as a secondary contact for Prior Learning Assessment credit with the Testing Services office.
• Communicate and promote services to the campus community and surrounding area by developing and delivering informational materials.
• Organize meetings by preparing meeting materials and agendas, as required, with other academic support units.
• Serve as secondary test center supervisor for national exams and assume the primary center supervisor's role in the Program Coordinator's absence.
• Perform other duties as assigned.

Requirements

• Bachelor's degree
• No prior experience required.
• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and customer service skills.
• Maintains attention to detail and utilizes sound judgment.

Nice-to-haves

• Work independently, punctual, and detail oriented.
• Manage multiple tasks simultaneously and meet deadlines.
• Familiarity with MS Office and Adobe software products.
• Working knowledge of Banner.

Benefits

• Salary: $2,919.18 monthly