Program Support Assistant

$49,025 - $63,733/Yr

United States Department of Veterans Affairs - Murfreesboro, TN

Part-time,Full-time - Entry Level

Onsite - Murfreesboro, TN

Administration of Human Resource Programs

About the position

The Program Support Assistant plays a crucial role in the office of the Chief, Mental Health Care Line, within the Tennessee Valley Healthcare System. This position is responsible for providing administrative, programmatic, and management assistance to the Director of Outpatient Mental Health, ensuring seamless workflow and effective coordination of various office functions.

Responsibilities

• Conduct all office functions to ensure seamless workflow within the section/program.
• Coordinate the onboarding process for new employees, including submitting IT tickets and ensuring CPRS accounts are created.
• Act as the records liaison and main document control personnel for the service.
• Provide information and guidance to Veterans, the public, and clinical staff.
• Perform specialized duties regarding clinic grid management and develop grid proposals.
• Create, edit, and maintain Mental Health specific forms and documentation.
• Manage staffing rosters and same-day access schedules.
• Serve as a secondary timekeeper for the Outpatient Mental Health (OMH) department.
• Collaborate across multiple clinics to maintain staff credentials and manage records for accreditation.
• Assist with budgetary and fund control tasks, including data collection and report preparation.

Requirements

• One year of specialized experience equivalent to at least GS-6 level in the normal line of progression for the occupation.
• Experience in planning for staffing needs, maintaining documentation, and writing organizational communications.
• Knowledge of medical terminology and medical records management.
• Proficiency in Microsoft Office products for report generation.

Nice-to-haves

• Experience with data entry and analysis in a healthcare setting.
• Familiarity with the Joint Commission accreditation process.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed to support federal careers.