Program Support Assistant

Department of Veterans Affairs • Loma Linda, CA

399d • $58,244 - $75,722

About The Position

This position functions as the My HealtheVet Program Support Assistant in the Health Informatics and Connected Care Service at the Loma Linda VA Healthcare system (VHALOM). The incumbent reports to the Facility Telehealth Coordinator of the Service. The purpose of this position is to provide timely and effective communication with Veterans. VA's Online Personal Health Record, My HealtheVet (MHV) and Secure Messaging can be utilized to communicate with Veterans in a timely and relevant manner.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP).

Nice To Haves

• Experience in customer service and technical support.
• Knowledge of health informatics and telehealth systems.
• Ability to develop and implement communication strategies.

Responsibilities

• Provides general clerical as well as technical assistance to the My HealtheVet Coordinator by maintaining MHV System, Secure Messaging Program, and electronic and/or virtual assistance equipment.
• Serves as the back-up to the My HealtheVet Coordinator and will be responsible for attending all committee meetings, trainings, and outreach events.
• Establishes develops and implements, at the request or in conjunction with the My HealtheVet Coordinator, local My HealtheVet-related goals, strategies to meet goals, identified responsible development of reports status/progress to medical center management.
• Assists in establishing and managing communications plans that identify target audience's appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress.
• Provides oversight for a variety of software programs integral to the overall administration and operations of the Health Informatics and Connected Care Service.
• Assists with the preparation and implementation of business contingency plans for My HealtheVet system failures specifically addressing manual system backup plans and how day to day business will be conducted.
• Provides IT user support through training and troubleshooting problems; equipment support including maintaining the inventory, requesting repair and maintenance, and requesting new equipment.
• Provides training support which includes developing and monitoring the Service's training plan; tracking employee training; participating in the development and delivery of in-service training; and performs office support duties which include preparing reports; preparing graphics for presentations and ensuing that labor and equipment cost are properly assigned.
• Assists the My HealtheVet Coordinator to lead the facility's efforts to integrate My HealtheVet and Secure Messaging among healthcare provider and patients.
• Assists the My HealtheVet Coordinator in developing presentations to all levels of VAMC/HCS, service organizations, and Veterans, family members and caregivers.
• Assists in the development of multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population.

Benefits

• Comprehensive benefits package as a federal employee.
• Access to a range of benefits designed to make your federal career rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees