Program Support Manager

$70,000 - $75,000/Yr

Community Agency For Senior Citizens

Full-time - Mid Level

Social Assistance

About the position

The Program Support Manager is responsible for overseeing the care and supervision of case managers working with older adults aged 60 and above. This role involves assessing client needs, developing care plans, and ensuring the delivery of high-quality services to help clients maintain their independence in the community. The position requires strong leadership, communication, and organizational skills to effectively manage staff and support program objectives.

Responsibilities

• Perform pre-screening and initial intakes, including full assessment of needs and safety.
• Carry a small caseload.
• Support Program Supervisors as directed by Program Director, including providing clinical support for high risk/high needs clients.
• Supervise Master's and Bachelor's level Case Managers during Program Supervisor vacancy, as assigned by Program Director.
• Conduct supervisory reviews as part of quality assurance as assigned by Program Director or Assistant Program Director.
• Assist with urgent home visits and assessments.
• Supervise social work interns, including weekly supervision and oversight of documentation.
• Supervise temp CM staff.
• Caseload coverage as assigned by Program Director.
• Authorize EISEP homecare, housekeeping services and home delivered meals as per need and eligibility requirements.
• Assist with managing PEC clients awaiting to be assigned, as directed by Program Director.
• Participate in staff meetings, supervisory meetings and NYC aging and CASC trainings.
• Maintain up-to-date knowledge of and working relationships with community resources.
• Work with Program Director and Assistant Program Director to enhance in-service training related to case management skills and functions.
• Maintain statistical and programmatic data as required.
• Maintain familiarity with all relevant DFTA standards, including updates to standards and procedures.
• Assist with weather/emergency advisory calls and any special projects, as assigned by Program Director.

Requirements

• Master's Degree in Social Work (or related Master's level degree)
• Minimum 3 years' experience in social service organization working directly with older adults
• Social work supervisory experience required
• Fluent in a second language (preferred)
• Crisis Management Skills
• SIFI certified, or qualified to obtain certification
• Excellent written and verbal communication skills
• Strong Computer Skills: fluency in Microsoft Word, Excel, Outlook required, Knowledge of DFTA database STARS is a plus
• Leadership skills to identify strengths and weaknesses in staff and provide supervision, education and guidance
• Team Building skills to create a collaborative work environment
• Self-motivated and able to work independently under pressure
• Analytical skills to review options and consider implications prior to making decisions.

Nice-to-haves

• Fluency in a second language

Benefits

• 403(b)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance