Program Support Specialist - CRBH

About the position

The CRBH Program Support Specialist supports the Crisis Receiving for Behavioral Health (CRBH) program by providing triage, transportation, de-escalation, and discharge planning to patients having a behavioral health crisis in Sacramento County.

Responsibilities

• Provide daily transportation for patients in crisis to CRBH and return service to their designated discharge location.
• Assist patients experiencing homelessness and co-occurring disorders such as mental health, chronic medical conditions, and substance use disorders at a high acuity care facility requiring 24/7 patient support and monitoring.
• Work with the multi-disciplinary team to complete discharge planning for patients.
• Document in EHR pickup and discharge location and assessment of safe transport.
• Serve as a lead team member for de-escalation, when required.
• Assist with the triage process for new intakes.
• Maintain attendance and punctuality in accordance with WellSpace Health's attendance policy.
• Ensure the patient's belongings are properly labeled according to WSH procedures and stored in provided storage.
• Interact with patients and partners courteously and respectfully.
• Ensure the van is properly maintained: Ensure the van is in safe operating condition before each use, disinfect after each use, notify the supervisor of necessary repairs or safety issues, clean interior and exterior of van daily (including windows), ensure the van has sufficient fuel for the trip.
• Be able to work in a fast-paced environment. Transport 12-20 patients a shift for intakes and discharges to and from CRBH.
• Keeping the workload of intake and discharge transports organized.
• Must always present a professional appearance per WellSpace Health's personal appearance policy.
• Keep a record of vehicle mileage and condition.
• Exercise good judgment and extreme caution when operating a motor vehicle. Provide careful navigation downtown and during commuting hours.
• Establish and maintain effective working relationships with partnering agencies.
• Transport to all areas in Sacramento County, including but not limited to hospitals, patient's homes, treatment centers, homeless encampments, and dark areas in the evening or night.
• Communicate and coordinate with multi-disciplinary team, including but not limited to RN, LVN, SUD Counselor, Clinicians, and Mental Health Resource Specialists for patient coordination and care.
• Assist with CRBH daily operations such as laundry, food distribution, cleaning, etc.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 6 Months of experience in the Mental Health or Social Services field required.
• Ability to work a flexible schedule.
• Current CPR and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
• Trained in de-escalation training or willing to be trained required within the first (90) ninety days of employment.
• Ability to be credentialed through Sacramento County.
• Be willing to transport patients daily as an essential part of the job and duties.
• Must have a valid CA driver's license and an insurable driving record.
• Must read and interpret a map and/or use GPS navigation safely while driving while hands-free.
• Ability to abide by standards of professional ethics and maintain confidentiality.
• Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills.
• Fluency in additional languages preferred.
• Exceptional interpersonal skills.
• Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
• Critical thinking and crisis management skills to support patients with mental health and substance issues.
• Demonstrate commitment to providing services for the underserved and sensitivity, working with people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.

Benefits

• Regionally competitive salary.
• Above average health benefits at reduced costs.
• Company paid life insurance & long-term disability insurance.
• Additional voluntary retirement plan with company match and no vesting schedule requirement.
• Paid bereavement and jury duty leave.
• 11 paid holidays per year.
• Paid time off.
• Paid sick leave.
• Flexible Spending Program.
• Company paid malpractice insurance for all providers.
• Professional development hours offered annually.