Program Support Staff/Receptionist

$36,400 - $39,520/Yr

Alma Family Services - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

1-10 employees

Ambulatory Health Care Services

About the position

The Program Support Staff/Receptionist at Alma Family Services plays a crucial role in providing administrative support and ensuring smooth operations within the organization. This position involves managing communication, maintaining client records, and assisting with various clerical tasks to support the mental health services provided by the organization.

Responsibilities

• Operate multi-line telephone system to answer incoming calls and direct callers to appropriate person.
• Greet and welcome on-site visitors and/or clients; direct individuals to appropriate personnel.
• Assist in the opening and closing of clients' charts; maintain accurate filing.
• Review and update clients' files and charts to ensure all information is current, accurate and in compliance.
• Enter and maintain client information on databases and electronic medical records system.
• Gather and input data for program reports as needed.
• Follow up with clients to obtain additional information as necessary.
• Distribute and collect DMH Consumer and other needed Surveys.

Requirements

• High School Diploma or GED.
• Minimum two (2) years clerical/switchboard experience.
• Computer knowledge in Microsoft Word, Excel, Access, Outlook.
• Bilingual in English/Spanish required.
• Valid California driver's license and maintain current automobile insurance.

Nice-to-haves

• Associate's degree preferred.
• Previous nonprofit experience; familiarity with LA County Department of Mental Health preferred.

Benefits

• Full-time position with a competitive hourly wage.
• Opportunity to work in a supportive environment focused on mental health services.