Program Support

$50,128 - $50,128/Yr

Fourans - Marlborough, MA

Full-time - Entry Level

Marlborough, MA

Professional, Scientific, and Technical Services

About the position

The Program Support position at DPH's Office of Emergency Medical Services (OEM) is a temporary role focused on providing assistance to EMTs. The role involves processing applications, maintaining certification records, and offering customer support via telephone and email. The position requires an EMT certification and emphasizes attention to detail and effective communication skills.

Responsibilities

• Review submitted electronic and paper applications in accordance with established procedures, processing through electronic computer systems.
• Provide telephone and email customer service with certified personnel to maintain or reinstate EMT certification, answering questions based on established procedures or collecting information for follow-up.
• Assist individuals with respect to verification of past or current certification.
• Process and maintain records related to certification and recertification.

Requirements

• Valid EMT Certification.
• Experience in Microsoft Word and other common computer applications (such as Microsoft Outlook, Adobe Pro, Excel, and Access).
• Ability to deal tactfully with others.
• Ability to assemble items of information in accordance with established procedures and maintain accurate records.
• Ability to determine proper format and procedure for assembling items of information.
• Ability to multi-task with extreme attention to detail.
• Ability to write concisely and express thoughts clearly in a logical sequence.
• Ability to communicate effectively and give written and oral instructions in a precise, understandable manner.