Programmer Analyst 2

$57,000 - $297,000/Yr

University of New Mexico - Albuquerque, NM

Full-time - Entry Level

Onsite - Albuquerque, NM

Educational Services

About the position

The Programmer Analyst 2 position at the University of New Mexico involves providing technical support and administration for a variety of applications, including the Banner ERP and SIS system. The role requires a strong aptitude for learning new technologies, a customer service mindset, and the ability to work collaboratively with end-users and internal business partners. The position offers opportunities for professional development and requires participation in an on-call process.

Responsibilities

• Fulfill service requests such as accounts and web-hosting requests.
• Respond to incident tickets related to Banner and other applications by gathering facts, researching issues, and analyzing potential solutions.
• Work with team members and customers to resolve issues and fulfill requests.
• Assist in developing and improving support documentation for new and existing applications.
• Use discretionary judgment to perform analysis of business objectives and develop solutions for moderately advanced problems.
• Participate in the division's on-call process, requiring availability after hours for two to three weeks a year.
• Complete custom application modifications to enhance functionality per requests and proper approvals received from the functional steward.
• Maintain current knowledge of relevant technology, programming skills, hardware, and applications.

Requirements

• Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
• Experience supporting and managing a wide variety of applications, including working with end-users, developers, and technical staff to resolve issues.
• Ability to communicate technical information effectively both verbally and in writing to end users and other support staff.

Nice-to-haves

• Experience learning, organizing, and communicating complicated systems.
• Experience solving problems (technical and business process) with creative solutions.
• Ability to work in a fast-paced environment.
• Experience working with vendors to resolve issues.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Educational benefits through tuition remission and dependent education programs