Programmer/Analyst II - Operations Systems

Bi State Development Agency - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

Transit and Ground Passenger Transportation

About the position

The Programmer/Analyst II position at Bi-State Development is a full-time role focused on analyzing, supporting, and recommending improvements to the Agency's primary business processes through technological systems. The role involves collaboration with IT Operations Systems staff and Transit Operations personnel to enhance and support Operations Systems applications and services, ensuring functional efficiency and effectiveness.

Responsibilities

• Meet with decision makers, systems owners, and end users to define business and technical requirements, systems goals, and identify and resolve systems issues.
• Formulate and define system scope and objectives.
• Devise or modify procedures to solve complex problems considering available infrastructure, requirements, and required results.
• Implement and verify new applications and changes to existing applications.
• Determine application and process changes that enhance business processes, operations, and information process flows.
• Assist in developing strategies for improving or further leveraging these systems.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in applications assigned to you.
• Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Assist with cost/benefit analysis for proposed systems to aid management in decision-making.
• Ensure compatibility and interoperability of computer systems.
• Create systems models, specifications, diagrams, and charts as needed for communication and support.
• Prepare detailed program specifications using Metro IT standard application methodology.
• Provide orientation and training to end users for all modified and new systems.
• Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
• Provide guidance and/or instruction to other IT staff members to enhance department capabilities.

Requirements

• Bachelor's degree in Computer Science or related field required; Master's degree or MBA desirable.
• Minimum of three years of experience in a related field.
• Experience implementing and maintaining 3rd party information technology systems (on-premise and SaaS).
• Experience with problem identification and correction in complex applications and environments.
• Experience with Oracle relational databases and SQL; SQL Server experience is a plus.
• Ability to write and debug SQL.
• Understanding of administrative and operational business systems and applications.
• Experience with design and development of reports for business users; Tableau experience is a plus.
• Knowledge of the transit industry or previous experience with transit information systems is a plus.

Nice-to-haves

• Experience with Microsoft Windows 10; Microsoft Office Suite; Microsoft Visio; SQL; Oracle; SQL; Tableau; Client/Server applications; Trapeze Software modules (PASS, FX, INFO-Web, others), Revenue related applications.

Benefits

• Wellness program
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Loan forgiveness
• Free health screenings