Project Coordinator - Call Center

G-TECH Services - Detroit, MI

Full-time - Entry Level

Detroit, MI

Fabricated Metal Product Manufacturing

About the position

The Project Coordinator for the Call Center is responsible for overseeing an outbound call campaign, ensuring effective coordination between Service Operations teams, Senior Health Services, and vendor teams. This role involves leading meetings, monitoring performance, and providing weekly reports to ensure the success of the call program.

Responsibilities

• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor, and SO teams
• Leading meetings such as call calibrations, weekly touchpoints, and performance meetings
• Providing weekly performance reporting
• Monitoring performance and requesting corrective action as appropriate

Requirements

• Project Management experience
• Call center experience
• Leadership and analytical experience with data/operations
• Excellent analytical, organizational, problem-solving, verbal and written communication skills
• Knowledge of project management tools and methodologies
• Ability to work independently and within a team environment with multiple priorities
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel, and Word)
• Ability to work closely with the technical support team in understanding and resolving systems issues
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts
• Support vendor in achieving performance management, KPIs, and SLAs
• Onboard and train vendor leaders or vendor trainer as needed

Nice-to-haves

• Health care experience
• Three or more years experience in related field

Benefits

• Flexible work environment with hybrid options
• Career development opportunities
• Supportive company culture