Volt - Dover, DE
posted 3 months ago
The Workforce Management Specialist at Motion Recruitment is a pivotal role within a well-known Financial Services Company located in Charlotte, North Carolina. This position is a long-term contract opportunity, expected to last for 18 months with the possibility of extensions or conversion to a permanent role. The successful candidate will work in a hybrid environment, collaborating with some of the brightest minds in one of the largest financial institutions globally. The company has a rich history of over 150 years and is committed to innovation in the digital age, focusing on customer satisfaction and financial success. In this role, the Workforce Operations Lead will be responsible for the end-to-end process of resource and workforce planning. This includes managing requisition approvals, tracking attrition, monitoring Emotional Intelligence metrics, and ensuring workforce hygiene. The individual will serve as a primary point of contact for managers and Business Services Leads (BSLs), representing the department to central process teams. The position requires a strategic mindset to consult on complex initiatives that have a broad impact and necessitate large-scale planning for Technology Business Services Consulting. The Workforce Management Specialist will also be tasked with reviewing and analyzing multifaceted challenges within Technology Business Services Consulting. This involves evaluating various factors, including intangibles and unprecedented elements, to contribute to the resolution of complex situations. A solid understanding of the function, policies, procedures, and compliance requirements is essential to meet deliverables effectively. The role emphasizes strategic collaboration and consultation with client personnel, making strong communication and presentation skills crucial for success.