Project Coordinator, Growth & Engagement - Hybrid

$50,000 - $55,000/Yr

Informa - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Educational Services

About the position

The Growth & Engagement Coordinator at Informa Markets is responsible for supporting the Market Integrity group by managing customer interactions, coordinating projects, assisting with events, and tracking data to enhance processes. This role requires a proactive and tech-savvy individual who is organized and solution-oriented, aiming to drive growth and engagement across digital platforms and programs.

Responsibilities

• Manage customer communications and onboarding to enhance engagement with digital products and programs.
• Field customer inquiries and provide feedback for process improvements.
• Assist with project coordination, event preparation, and operational tasks.
• Draft and manage templates, SOPs, and reporting for workflow efficiency.
• Provide overflow support for team coordinators and assist with sustainability assessments.
• Prepare monthly reports and spreadsheets for tracking data and performance.
• Some travel to industry events may be required.

Requirements

• 2+ years of experience in administrative, project coordination, or customer support roles.
• Strong customer and stakeholder management experience.
• Excellent organizational and multitasking skills, with strong attention to detail.
• Proficiency in Microsoft Office, CRMs (e.g., Salesforce), and project management tools (ClickUp experience is a plus).
• Strong written and verbal communication skills, with a customer-focused approach.
• Ability to work independently, take initiative, and adapt to new technologies.
• Bachelor's degree in Business, Administration, or related field (preferred).

Nice-to-haves

• Interest in natural, healthy, and sustainable products.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee stock purchase plan
• Paid time off
• Parental leave
• Vision insurance