Project Coordinator I

Trax International Ltd - Miami, FL

Full-time - Entry Level

Miami, FL

Gasoline Stations and Fuel Dealers

About the position

The Project Coordinator I at Trax USA Corp. is responsible for coordinating and tracking project activities, opportunities, and risks while collaborating with clients and internal teams. This entry-level position requires excellent communication, organizational, and interpersonal skills to ensure successful project implementation and delivery. The role involves preparing action plans, managing schedules, and maintaining project documentation, while also providing support and training to new customers on software usage and integration.

Responsibilities

• Responsible for seeing the Implementation Project through to its ultimate and successful completion, ensuring successful and timely delivery of all deliverables and successful and timely completion of all tasks.
• Communicate frequently with the PMO Regional Manager or PMO Director to ensure that the appropriate Company personnel and resources are available or reserved as required for the overall success of the Implementation Project.
• Act as the point of contact and communicate the project status to relevant stakeholders.
• Communicates timeline changes and new information to project team.
• Communicate clearly with the customer to identify and define project requirements, scope, objectives and priorities.
• Ensure that the new customer's requests, issues and questions are addressed, completed on time, and with acceptable quality.
• Acts as a catalyst to resolve project problems and conflicts, obtaining the assistance whenever necessary of the management to resolve issues.
• Apply lessons learned and recommendations from prior participation on other Company implementation projects.
• Immediately relay to the PMO Regional Manager or PMO Director any potential pitfalls or detrimental decisions by the new customer that impact (or might impact) the success or timeline of the Implementation Project.
• Adhere to budget by monitoring expenses and implementing cost-saving measures.
• Creates and maintains comprehensive project documentation, plans and reports.
• Ensures all needed documentation is current and properly filed and stored.
• Define and implement system trans codes, configuration switches, settings, etc.
• Work with the new customer to manage the status of data migrated into the Company and assist on its validation.
• Show the new customer the appropriate places in the application where the new customer needs to validate the converted data.
• Propose, mentor, coordinate and manage the full software training of the administrator assigned by the new customer.
• Coordinate and conduct the training of the super users assigned by the new customer.
• Ensure that training assessments are accomplished to gauge the effectiveness of the training delivered.
• Assist and provide recommendations only in the training requirements of end users.
• Assist and support the new customer in integration, user acceptance testing, and familiarization and advanced super user training.
• Manage, fix and apply software modifications and software issues, and train the Administrator to log in requests, issues and questions via the WebLog Management System.
• Notify the new customer when software upgrades are available for necessary modifications and bug fixes.
• Inform the new customer of the status of software modifications, software issues and new features that may affect their process documentation.
• Assist and provide recommendations to the new customer on program interfaces, including assisting the new customer in the development of specifications for the creation of required interfaces.
• Provide overall support of the new customer's questions, issues and requests regarding the application.
• Be available to attend or meet with the new customer's project management team including steering committee, super user group, or other identified body managing and monitoring the progress of the Implementation Project on behalf of the new customer.
• Assist during system cutover and go live implementation up to but not limited to supporting end users.

Requirements

• Proven work experience as a Project Coordinator or Administrative role with any of the following Trax Products: Trax, EMRO, or eMobility Suite.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Exceptional technical skills required to learn our software.
• Solid organizational skills, including multitasking and time-management.
• Strong client-facing and teamwork skills.
• Familiarity with risk management and quality assurance control.
• Documentation management and ability to use project management tools.
• Bachelor's degree in Business Management or related discipline with at least 2-3 years' experience, or at least 5 years equivalent experience is required.

Nice-to-haves

• PMP certification or in the process of obtaining is preferred.