Astreya Partners - Fremont, CA
posted about 2 months ago
The Operations/Project Coordinator plays a crucial role in facilitating and coordinating multiple cross-functional teams to ensure the smooth execution of day-to-day operations. This position requires effective coordination and communication with various teams, including smart/remote-hands and IT-infrastructure facility providers. The candidate will be responsible for managing tasks that vary in complexity and size, demonstrating experience in logistics processes such as Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits. In this role, the Project Coordinator will work closely with facility providers and Smart Hands to drive issue resolution, ensuring that all operations align with defined Service Level Agreements (SLAs). The coordinator will also assist in monitoring the ticketing system, collaborating with global teams for seamless shift handovers, and identifying trends or recurring issues that require escalation. Continuous Process Improvement techniques will be leveraged to enhance service and operational efficiency, and the coordinator will be expected to maintain effective communication with both the team and clients. Additionally, the Project Coordinator will assist in maintaining project plans, schedules, and expenditures, participate in client meetings, and work closely with Service Delivery Managers and Project Managers to focus on analytical needs. This role is integral to delivering actionable insights to decision-makers and ensuring that all operational processes are optimized for efficiency and effectiveness.