Project Coordinator II

$58,240 - $58,240/Yr

Pella Corporation - Orlando, FL

Full-time - Entry Level

Orlando, FL

5,001-10,000 employees

Food Services and Drinking Places

About the position

The Project Coordinator (PC) at Pella Corporation plays a crucial role in ensuring the smooth operation of customer orders from initiation to completion. This position is primarily responsible for coordinating various aspects of the order process, including order entry, purchasing, scheduling, releasing, delivery, and potential installation of customer orders. The PC must manage each detail of the customer's order, ensuring that all aspects are addressed effectively. This includes overseeing the order from the point of contract through to final resolution, which may involve post-installation and service issues. The role requires close collaboration with sales teams, order fulfillment teams, and third-party providers to achieve high levels of customer satisfaction. The ideal candidate will thrive in a team environment and possess strong problem-solving skills, adaptability, and a focus on customer satisfaction while achieving business goals. Pella Corporation, founded in 1925, is a family-owned company known for its innovative approach to designing, testing, manufacturing, and installing quality windows and doors for various applications. The company prides itself on its commitment to customer satisfaction and environmental stewardship, employing over 6,500 team members. The work environment is described as respectful, friendly, fast-paced, and fun, making it an ideal place for individuals who are detail-oriented and customer-focused. The company offers a competitive hourly pay rate along with a full benefits package, including medical, dental, vision, and 401K plans, as well as vacation and holiday pay. The position is based in Orlando, FL, and candidates are expected to reside in the local area, as relocation benefits are not available.

Responsibilities

• Coordinate order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders.
• Manage customer orders from the point of contract through to final resolution, including post-installation and service issues.
• Collaborate closely with sales teams, order fulfillment teams, and third-party providers to ensure excellent customer satisfaction.
• Maintain attention to detail throughout the order management process.
• Resolve conflicts and investigate issues in the best interests of the business and customers.

Requirements

• High School Diploma or GED required; AA or Technical degree preferred.
• 0-2 years of customer service or general business experience preferred.
• Prior knowledge of general construction applications and terminology is desirable but not required.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint; ability to develop proficiency in Pella proprietary software (i.e., PQM, POETS, OMS).
• Excellent verbal and written communication skills in English; strong public relations and customer service skills.

Nice-to-haves

• Knowledge of window and door applications or components is a plus.
• Experience in a fast-paced work environment.

Benefits

• Competitive hourly pay rate
• Full benefits package including Medical, Dental, Vision, and 401K plans
• Vacation and holiday pay
• Professional and positive work environment
• Stability and reputation of the Pella Brand