Project Coordinator IV - CST (Based in Lafayette, CO)

Medtronic - Denver, CO

Full-time

Remote - Denver, CO

Miscellaneous Manufacturing

About the position

This position has the responsibility and authority to provide logistical, administrative, and decision-making support for the Navigation Access Center (NAC). The individual will be responsible for the coordination and scheduling of all capital and disposable products managed by the NAC, as well as overseeing system logistics and transportation. Additionally, the role involves updating and maintaining the regulatory database and NAC department databases, with a focus on improving customer satisfaction levels throughout the organization. The position requires assistance with data gathering, quality compliance, and input to the program's processes to ensure a functional and effective evaluation or case at each site. Interfacing with all levels of the organization as necessary will be required, and the individual will maintain document and data management processes for revenue-generating opportunities. Compiling and reporting operational and financial metrics relevant to the field Sales and Services organization is also a key responsibility.

Responsibilities

• Communicate with Field Sales, Marketing and Education organizations to help gather all information needed to schedule system evaluations, demos, hospital in-service training, meetings and tradeshows.
• Communicate with Field Sales organization to ensure compliance with internal processes.
• Assist Sales Operations Team with daily production management including scheduling and prioritization issues.
• Contribute to quality improvement processes (data retrieval and trending reports).
• Assist and may lead ongoing training to employees, customers and technicians for future development.
• Assist Sales Operations Supervisor to ensure proper training and training guidelines, materials, and procedures are followed by production personnel on the production floor.
• Assist in the development, implementation, and administration of program/project initiatives of Field Sales and Services.
• Assist the Sales Operations team with reporting and metrics.
• Provide backup coverage for Supervisor in meetings.
• Perform duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

Requirements

• Minimum of 6 years of relevant experience.

Nice-to-haves

• Proven leadership abilities.
• Extensive knowledge of enterprise applications used within the department (i.e. SalesForce, SAP).
• Proficient in the use of PC applications including Microsoft Office suite.
• Proven ability to prioritize workload and meet deadlines.
• Independently performs specialized function-related administrative tasks.
• Proficiency in Salesforce.
• Previous customer service experience.