Project Coordinator/Job Owner

Actalent - Rothschild, WI

Full-time - Entry Level

Rothschild, WI

10,001+ employees

Administrative and Support Services

About the position

The Project Coordinator/Job Owner will be responsible for coordinating gas and electric service installations for residential customers, ensuring exceptional customer satisfaction through effective management of multiple work orders and communication with various stakeholders.

Responsibilities

• Perform site visits and assist customers in residential communities in coordinating gas/electric service installations.
• Collaborate with customers, installers, and engineers to provide high level customer satisfaction.
• Manage multiple work orders simultaneously making sure deadlines are met.
• Keep customers informed about the status of their work orders and address any concerns or inquiries promptly.
• Review customer applications, ensuring accurate and complete form submissions.
• Conduct on-site visits to meet with customers and address any installation-related issues.
• Maintain consistency and organization of documents related to work orders and installations.
• Attend weekly meeting calls to discuss work orders and provide project updates.
• Schedule installations in an efficient and timely manner, considering customer preferences and resource availability.

Requirements

• Basic knowledge of electric and construction principles is preferred.
• Proficient computer skills and familiarity with standard office software.
• High School diploma or GED required.
• Minimum of 2+ years of customer service experience preferred.
• Minimum of 2+ years of project management experience preferred.
• Must have access to a personal vehicle for transportation.
• A valid driver's license is required for this position.