Semper Solaris Construction - Santa Fe Springs, CA
posted 2 months ago
Semper Solaris is the fastest growing leader in the Residential Solar Installation industry, offering Solar, Battery, Roofing, and HVAC installation and service. The Project Coordinator plays a vital role in enhancing the customer experience and supporting the Operations team. This position involves a wide range of administrative and communication duties, including assisting with job files, managing installation schedules, and coordinating with customers and colleagues to ensure timely project completion. The Project Coordinator is responsible for creating a 5-Star experience for every customer interaction, which is essential to maintaining the company's reputation as one of the top residential construction remodeling companies in California. In this role, the Project Coordinator will assist with all job files and installation schedules, ensuring that jobs progress smoothly and on time. They will generate goodwill for the company by fostering positive customer relationships that lead to 5-star reviews and referrals. The Project Coordinator will manage a pipeline of customers across various work queues, answer incoming calls, field questions from customers, and collect on accounts receivable, submitting necessary information to the corporate office. They will advocate for the customer by engaging with the appropriate staff to ensure that projects meet service level agreements (SLAs) and timelines, while also advocating for the company by using their knowledge and sincerity to address customer frustrations related to construction challenges. Effective communication with branch personnel is crucial, and the Project Coordinator will provide daily reports and updates to management. This position requires a proactive approach to problem-solving and the ability to manage long-term relationships with customers, colleagues, and vendors. The ideal candidate will possess exceptional written and verbal communication skills, time management abilities, and a solution-oriented mindset, always seeking ways to improve efficiency and the overall customer experience.