Project Coordinator - On Site

Mdi Worldwide - Farmington Hills, MI

Full-time - Mid Level

Farmington Hills, MI

Professional, Scientific, and Technical Services

About the position

The Project Coordinator at MDI Worldwide is responsible for providing essential sales and administrative support to Key Account Executives and Manufacturer Representatives. This role ensures that customer needs are met by processing orders, coordinating workflows, and facilitating communication across various departments. The Project Coordinator plays a crucial role in maintaining customer satisfaction and implementing process improvements.

Responsibilities

• Maintain a thorough knowledge of MDI Point-of-Purchase (POP) products and services.
• Field incoming calls from customers, exemplifying an outstanding phone demeanor.
• Resolve customer concerns using pro-active problem solving and follow-up skills.
• Provide sales and administrative support to the KAE and Manufacturer Representatives.
• Quote pre-determined price guidelines to customers and ensure proper pricing on processed orders.
• Ensure the timely shipment of customer orders by interfacing with other departments.
• Maintain appropriate files and records pertaining to customer orders and shipments.
• Schedule and facilitate project meetings for large or complex inquiries and orders.
• Prepare meeting agenda and meeting summary.
• Communicate project information and keep the project on track as the project point person.
• Work with designated KAE to increase customer satisfaction with orders and products.
• Perform order entry as applicable and follow through with the CRM project database.
• Follow up with 'after the sale' service including warranty issues, tracing shipments, issuing credits, and confirming customer satisfaction.
• Implement process improvement initiatives and document the standardization of processes.
• Interact and work cross-functionally with MDI departments.
• Maintain a clean and safe work area and uphold a safe and healthy work environment.

Requirements

• Strong communication skills and able to interact in a professional manner.
• Solid deductive reasoning skills, with the ability to think through processes and make effective business decisions.
• Self-motivated individual who takes ownership of processes to manage them effectively.
• Ability to multitask and prioritize work to manage multiple projects effectively, with a sense of urgency.
• Ability to motivate others to meet deadlines, exercise continual follow-up, plan and facilitate effective meetings.
• Bachelor's Degree preferred.
• Proficient in Microsoft Office/Outlook and Excel.
• Valid Driver's License.