Project Coordinator - Primary Care

Dartmouth-Hitchcock Concord - Lebanon, NH

Full-time - Entry Level

Lebanon, NH

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

Provide essential support to the Heater Road Primary Care practice by supporting, coordinating, organizing, and executing quality improvement and administrative tasks as assigned. Through proactive problem-solving, the Project Coordinator contributes to the successful delivery of high-quality initiatives/tasks that meet practice goals and expectations as well as assists with the identification of areas/systems in need of improvement.

Responsibilities

• Coordinates and supports the work of the clinic including administrative support, productivity, and system reporting.
• Assists in the development, implementation and maintenance of structures and processes that support clinical and non-clinical improvement efforts.
• Oversees the collection, storage, and analysis of applicable data, complying with external and internal policy and procedure requirements.
• Assists with monitoring practice quality improvement and enhancement projects.
• Collects and analyzes program and patient data for maintaining quality measures.
• Improves continuity of care between patients and providers by reviewing provider schedules, investigating scheduling errors, and ensuring scheduling tools are accurate.
• Assists with initial research for patient complaints including chart review and directs concerns to appropriate leadership.
• Offers administrative assistance to streamline and support departmental activities.
• Evaluates and prioritizes incoming correspondence, requests, and inquiries.
• Manages appointment schedules, organizes meetings, generates reports, and ensures the upkeep of project documentation.
• Undertakes additional duties as necessary or as directed.

Requirements

• Associates degree with 3 years of project/program management or equivalent related work experience required.
• Bachelor's degree preferred.
• Must obtain Dartmouth-Hitchcock's (D-H) Yellowbelt Certification within 1 year of hire.
• Experience in the concepts and applications of quality improvement and systems thinking required.
• Excellent communication, organizational, and decision-making skills with the ability to work independently and as part of a team.
• Must possess a high level of computer literacy and demonstrated knowledge and expertise in using tools such as Microsoft Word, Excel, Visio (flow charting), and project management software such as MS Project.