Act-On Software - Portland, OR
posted about 2 months ago
Act-On is a leading marketing automation company servicing thousands of customers worldwide. We are a challenger, a rebel, and a changemaker in the martech space, looking for people who question the status quo. Joining Act-On means having a real opportunity to make an impact in your work in addition to a supportive, fun and authentic culture. We are looking for a Project Coordinator to assist in managing a portfolio of customers who have purchased Professional Services. You'll be responsible for coordinating project timelines, ensuring customer satisfaction, tracking key metrics, and facilitating communication between internal teams and clients. This role is a key contributor to delivering high-quality outcomes in collaboration with leadership, Sales, and other stakeholders. In this position, you will establish project schedules and track deadlines, ensuring that all necessary steps are assigned to the appropriate team members. You will monitor progress on deliverables, updating leadership and other stakeholders throughout the project lifecycle. Developing and maintaining project timelines while managing customer and partner expectations regarding the achievement of key milestones will be crucial. You will provide weekly updates on project progress, including key accomplishments, potential risks, and mitigation strategies. Collaboration is key in this role, as you will work closely with the Sales team to understand client onboarding needs and identify required services to ensure a smooth transition for new customers. You will also liaise with Sales and Customer Success teams to maintain transparency on the status of existing projects. Additionally, you will assist in drafting Statements of Work and agency partner Vendor Briefs for outsourced work. Tracking and reporting on time spent on projects, revenue, margins, and other key operational metrics will ensure projects remain within scope and profitability goals are met. Building strong relationships with customers to ensure satisfaction, fostering long-term partnerships, and identifying opportunities for additional services will be part of your responsibilities. You will also perform routine checks to ensure that deliverables meet or exceed customer expectations and support leadership in optimizing and documenting team processes and workflows.