Project Coordinator, Sales support

$43,680 - $52,000/Yr

Trope Group - Santa Rosa, CA

Full-time - Entry Level

Santa Rosa, CA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Project Coordinator for Sales Support plays a crucial role in providing comprehensive support to Sales Representatives, Account Managers, the Finance Director, and clients. This position is essential for managing all aspects of order entry and processing, ensuring that the sales team can focus on securing new business while maintaining excellent relationships with existing clients. The Project Coordinator is expected to work collaboratively within a team environment to deliver a high level of customer service, which is paramount in this role. In this position, the Project Coordinator will establish professional and helpful relationships with customers, ensuring timely resolutions to inquiries and maintaining a high level of customer satisfaction. Responsibilities include answering phones, directing calls, and assisting walk-in customers. The role also involves resolving project punch list items, researching furniture solutions, generating specifications for client orders, and processing and tracking orders. Additionally, the Project Coordinator will communicate delivery dates and information to the installation department for scheduling, organize product binders and brochures, and maintain sales records. The Project Coordinator will also serve as an outbound service net coordinator, facilitating projects with dealers across a nationwide network and administering an online customer satisfaction survey program. This position requires a proactive approach to problem-solving and the ability to work under pressure while maintaining a professional attitude. The work environment is consistent with most professional service organizations, emphasizing teamwork and customer service excellence.

Responsibilities

• Establish a professional and helpful relationship with customers, ensuring timely resolution and a high level of customer satisfaction.
• Answer phones and appropriately direct calls and walk-in customers.
• Resolve project punch list items as required.
• Research furniture solutions and provide proposals.
• Generate specifications for day-to-day client orders.
• Process and status orders.
• Process and communicate delivery dates and information to the installation department for scheduling.
• Organize and maintain product binders, brochures, and sample catalog library.
• Filing of accounting and sales records.
• Process and track demo chairs through the database.
• Serve as outbound service net coordinator, facilitating projects with and for dealers across a nationwide network.
• Administer online customer satisfaction survey program.

Requirements

• High school diploma or GED.
• Strong computer and keyboarding skills.
• Proficiency in Microsoft Word, Excel, and Office.
• Excellent organizational, interpersonal, and communication skills.
• Professional attitude and ability to work under pressure.
• Ability to write and effectively present information to management and public groups.
• Mathematical skills: Ability to calculate figures and amounts such as discounts, dimensions, commissions, hours, and percentages.
• Design awareness: Ability to learn to read and understand floor plans and relate product orders to the built environment.
• Reasoning skills: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance