Trope Group - Santa Rosa, CA
posted 3 months ago
The Project Coordinator for Sales Support plays a crucial role in providing comprehensive support to Sales Representatives, Account Managers, the Finance Director, and clients. This position is essential for managing all aspects of order entry and processing, ensuring that the sales team can focus on securing new business while maintaining excellent relationships with existing clients. The Project Coordinator is expected to work collaboratively within a team environment to deliver a high level of customer service, which is paramount in this role. In this position, the Project Coordinator will establish professional and helpful relationships with customers, ensuring timely resolutions to inquiries and maintaining a high level of customer satisfaction. Responsibilities include answering phones, directing calls, and assisting walk-in customers. The role also involves resolving project punch list items, researching furniture solutions, generating specifications for client orders, and processing and tracking orders. Additionally, the Project Coordinator will communicate delivery dates and information to the installation department for scheduling, organize product binders and brochures, and maintain sales records. The Project Coordinator will also serve as an outbound service net coordinator, facilitating projects with dealers across a nationwide network and administering an online customer satisfaction survey program. This position requires a proactive approach to problem-solving and the ability to work under pressure while maintaining a professional attitude. The work environment is consistent with most professional service organizations, emphasizing teamwork and customer service excellence.