TEKsystems - Grand Rapids, MI

posted 2 months ago

Full-time - Senior
Remote - Grand Rapids, MI
10,001+ employees
Professional, Scientific, and Technical Services

About the position

The Project Coordinator III (Senior) position is a remote role based in the U.S. that focuses on supporting IT infrastructure project managers and operations to ensure the delivery of expected value from various projects. The coordinator will play a crucial role in analyzing contracts to understand deliverables and obligations, and will assist in building and managing a comprehensive plan for execution. This includes measuring performance data to identify any anomalies and trends, which will be reviewed with IT leaders to ensure alignment with project goals. In addition to project management support, the coordinator will be responsible for data entry, reconciliation, and analysis between Excel spreadsheets and ServiceNow. The ideal candidate will have between 5 to 10 years of relevant work experience, demonstrating a strong ability to provide support to project managers in various capacities. This includes scheduling meetings, maintaining documentation, updating project documents, and facilitating communication and training sessions. The role also involves updating the project plan, assisting in the collection and validation of information, and preparing status reports and presentations. Excellent oral and written communication skills are essential, as the coordinator will need to effectively convey information to various stakeholders. Proficiency in MS Project, Visio, Excel, and Word is required to perform the duties effectively. The coordinator will also assist with release planning, schedule workshops, and ensure that end-user and support documentation is kept up to date. Furthermore, the role includes coordinating organizational change management activities, understanding user personas, and creating user guides to enhance the end-user experience.

Responsibilities

  • Support IT infrastructure project managers and operations to deliver expected value.
  • Analyze contracts for deliverables and obligations.
  • Build and manage a plan to execute projects.
  • Measure performance data to identify anomalies and trends.
  • Review performance data with IT leaders.
  • Perform data entry, reconciliation, and analysis between Excel spreadsheets and ServiceNow.
  • Provide project manager support in scheduling meetings and documentation.
  • Update project documents and project plans.
  • Assist in information collection and validations.
  • Prepare status reports and presentations.
  • Coordinate organizational change management activities.
  • Create user guides and keep end-user documentation up to date.

Requirements

  • 5 to 10 years of relevant work experience in project coordination.
  • Strong knowledge of MS Project, Visio, Excel, and Microsoft Office.
  • Excellent oral and written communication skills.
  • Experience in release planning and organizational change management.

Nice-to-haves

  • Experience with user training and communication strategies.
  • Ability to analyze user personas and improve end-user experience.
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