Project Coordinator (Test/Declare Manager)
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About The Position
Agility Recovery is a rapidly growing business-to-business company focused on business continuity and disaster recovery. We are a company with an innovative culture and a fast-paced environment, backed by the solid foundation of a 30-year history serving thousands of customers across the United States and Canada. When a customer experiences a disruption to their business (whether it is a hurricane, malware attack, or burst pipe in the building), we offer flexible solutions that cover everything from business continuity planning and alerting/messaging software to physical workspace and data recovery. Agility is the only integrated business continuity solution that helps companies plan, train, test, alert, and recover - all in one. We spend our days working to “do good” and our services bring hope to organizations during a crisis. As a Customer Care Specialist (Test/Declare Manager), you will be responsible for overseeing the coordination of the client interface and service delivery scheduling for all recovery and test events. In this role, you will leverage strong customer service and project management skills to ensure all customers receive premium service during events. You will be the first call responder and communicator for all activities related to recovering businesses during and after a crisis, supporting Agility's clients in the event they are having a disaster that is affecting their business. You will coordinate all customer recovery or test events through extensive planning and documentation in conjunction with the other members of the Operations team, managing expectations and client relationships throughout the event through constant communication. Your responsibilities will include understanding client contracts, recommending solutions based on client needs, scheduling and facilitating conference calls, coordinating internal resources, and ensuring effective communication and documentation. You will also participate in a 24/7/365 rotating on-call schedule, accurately quote and invoice events, and balance urgency and accuracy while managing several events simultaneously. The goal is to ensure a successful recovery or test of the client, maintaining a strong focus on customer satisfaction and retention.
