Project Coordinator

$43,035 - $59,342/Yr

Suddath Van Lines - Seattle, WA

Full-time - Entry Level

Seattle, WA

Truck Transportation

About the position

At Suddath, we are committed to fostering a culture of inclusion and diversity, and we invite you to be part of our team that has built a 100+ year reputation for excellence. As a growing and financially stable company, we provide relocation and logistics services to individuals and businesses worldwide. Our work environment is characterized by a caring, family-oriented atmosphere, where employees are encouraged to thrive and develop their careers. We pride ourselves on being recognized as one of the best places to work, and we offer a competitive wage along with a comprehensive benefits package that includes a 401(k) plan with company matching, paid time off, and a tuition reimbursement plan to support your ongoing education and development. In this role, you will facilitate communication and orchestrate services by working directly with sales, operations, and customers throughout the planning and implementation of workplace services. Your responsibilities will include receiving and reviewing project requests, coordinating planning calls, documenting service requirements, and ensuring that all parties are informed throughout the service delivery process. You will also be responsible for tracking timelines, managing costs, and overseeing the close-out process of projects. This position requires excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks effectively. To succeed in this role, you should have a Bachelor's degree and 2-5 years of progressive customer service experience, preferably in coordinating national services. You will need to demonstrate strong analytical and problem-solving skills, attention to detail, and the ability to develop positive working relationships with both internal and external customers. The work environment is typically moderate in noise level, and while you may occasionally lift up to 10 pounds, reasonable accommodations can be made for individuals with disabilities. Join us at Suddath, where our mission is to serve our customers and communities with the highest level of care, making lives easier by delivering in the moments that matter.

Responsibilities

• Receive, review, enter and confirm project and service requests.
• Follow administrative process for customer set up and credit approval.
• Establish certificates of insurance.
• Coordinate walkthroughs and planning calls to develop scope and communicate service requirements and client expectations.
• Document final scope, timelines and pricing.
• Generate proposals and establish signed orders for service.
• Obtain client specific purchase orders, tracking numbers and approvals.
• Coordinate with sales, project management, operations and customers to plan and implement services.
• Thoroughly communicate with all parties throughout service delivery.
• Track timelines and document progress relative to established benchmarks.
• Document scope changes and oversee change order management process.
• Collect and consolidate costs and manage the close out process.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university is preferred.
• 2-5 years of progressive customer service experience, preferably in coordinating national services.
• Excellent verbal and written communication skills.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and follow through.
• Ability to work under deadlines and specific time frames.
• Ability to develop and maintain positive working relationships with internal and external customers.
• Ability to demonstrate initiative and to work with minimum supervision.

Nice-to-haves

• Experience in logistics or relocation services.
• Familiarity with project management tools and software.

Benefits

• 401(k) plan with company matching
• Weekly pay for hourly-paid employees
• Biweekly pay for salaried employees
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan for continued education and development