Project Coordinator

Pella Corporation - Birmingham, AL

Full-time - Entry Level

Birmingham, AL

5,001-10,000 employees

Food Services and Drinking Places

About the position

Are you a detail oriented, customer focused, team player with great computer skills? If so we need to talk to you. Pella Corporation, a growing company is now looking for a Project Coordinator. We need an organized, proactive, adaptable individual who is focused on customer satisfaction while achieving business goals. We provide a respectful, friendly, fast paced and fun work environment. The ideal candidate will have strong problem solving skills and the ability to work collaboratively with others. The Project Coordinator (PC) is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. The PC is responsible for ensuring that each detail in the customer's order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. They work closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction. They must be able to work well in a team environment. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella is a family-owned and professionally managed privately-held company, known for its history of innovation, making outstanding products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company provides careers for over 6,500 team members and is committed to incorporating new technologies, increasing productivity, and practicing environmental stewardship.

Responsibilities

• Coordinate the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders.
• Manage orders from the point of contract through final resolution, including post installation and/or service issues.
• Work closely with sales teams, order fulfillment teams, and 3rd party providers to ensure customer satisfaction.
• Address each detail in the customer's order to ensure accuracy and timeliness.

Requirements

• High School Diploma or GED required; AA or Technical degree preferred.
• 0-2 years of customer service or general business experience preferred.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint software applications.
• Excellent verbal and written English language skills are required.
• Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals.
• Must be a team player with a strong desire to learn and promote self-growth.
• Attention to detail and organizational skills are required.

Nice-to-haves

• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Competitive hourly pay rate
• Full Benefits package including Medical, Dental, 401K company match
• Vacation and holiday pay
• Professional and positive work environment
• Stability and reputation of the Pella Brand
• Free Employee Assistance Program