Stiftelsen Norstella - Columbia, SC
posted 2 months ago
As a Project Coordinator at MMIT, you will play a pivotal role in managing small to mid-sized projects that implement MMIT's software and data solutions for our healthcare clients. This position is integral to the Client Success Manager (CSM) and/or Client Care Advisor (CCA), where you will oversee recurring projects, develop project plans, and lead User Acceptance Testing (UAT). Your contributions will ensure that product enhancements are effectively integrated into team workflows, making you a key player in our delivery team, recognized for your expertise in our products and services. In this role, you will coordinate internally with Client Success Managers, technical delivery team members, and other experts to confirm configuration options and timelines for each implementation. You will actively participate in improving and adhering to team and cross-functional process workflows, standards, service level agreements (SLAs), and escalation protocols. Your responsibilities will include defining business, design, and configuration requirements, communicating these to the Configuration and technical delivery teams, and collaborating cross-functionally to ensure the successful end-to-end delivery of client solutions. You will also be responsible for planning and leading client implementations, managing project plans, monitoring progress, and addressing any obstacles to ensure timely completion of multiple projects and tasks. Collaboration with Project Managers will be essential to deliver MMIT products while maintaining high quality. In a fast-paced environment, you will need to learn and adapt quickly as MMIT continuously enhances its solutions to provide value to clients in the rapidly changing healthcare market. Conducting UAT testing will be required to ensure that project outcomes align with client requirements.