Trimark International Limited - Knoxville, TN
posted 5 months ago
The Project Coordinator plays a crucial role in facilitating the smooth execution of client projects by handling all logistics and administrative tasks. This role supports the project management team in coordinating project phases, ensuring accuracy in documentation, and maintaining effective communication with contractors, vendors, and clients. The position is based in Knoxville, TN or Winston Salem, NC and is a full-time hybrid role. The Project Coordinator is responsible for coordinating projects through all phases, including initial set-up, purchasing, customer communication, shipment of products, and project reconciliation. This includes importing or inputting order information into the database/ERP system and verifying accuracy against quotes and plans. The coordinator will initiate and track purchase orders with manufacturers in accordance with project specifications, input change orders and returns, and notify relevant stakeholders of any delays. In addition to project coordination, the Project Coordinator will provide administrative support by organizing and maintaining a project filing system to ensure easy access to project documentation. They will participate in project status meetings, providing detailed updates on assigned projects, assist in resolving operational problems, and identify opportunities for process improvement. Customer service is also a key component of this role, as the Project Coordinator will serve as a point of contact for customers, vendors, and service agencies on warranty claims and project inquiries. They will create, print, and distribute service manuals and spec books as required, and assist customers at the front counter while answering general phone inquiries as backup support. The role also includes miscellaneous tasks such as reconciling the cash drawer and completing bank deposits daily, scanning receiving documents for the warehouse to maintain accurate records, and performing other duties as assigned. The Project Coordinator is expected to have a superior customer service attitude, high attention to detail, and the ability to prioritize tasks effectively. Proficiency in MS Word, Excel, Outlook, and operating systems is required, along with excellent communication and interpersonal skills, strong problem-solving abilities, and a self-motivated work ethic.